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My drop down options menu is transparent. Why is this happening & how do I fix it?

Posted

Ever since I've upgraded to Firefox 19 from 18 none of my drop down menus work, they're all completely transparent as you can see in the following screen shot: http://i.imgur.com/PvKyZ6K.png

It's this way in every field in which drop down options appear, including the awesomebar (which is the most annoying).

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • Google Update
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • VLC media player Web Plugin 2.0.2
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.6 (adblockpopups@jessehakanen.net)
  • Awesome screenshot: Capture and Annotate 2.3.9 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • BetterPrivacy 1.68 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3})
  • Download Statusbar 0.9.10 ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389})
  • Element Hiding Helper for Adblock Plus 1.2.3 (elemhidehelper@adblockplus.org)
  • feedly 11.0 (feedly@devhd)
  • Greasemonkey 1.8 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Imgur Uploader 1.0.6 (giorgio@gilestro.tk)
  • LastPass 2.0.0 (support@lastpass.com)
  • linkcheck 0.7.7 (jid1-xB90rdBtLVMKKg@jetpack)
  • MEGA EXTENSION 1.0.2 (firefox@mega.co.nz)
  • Menu Editor 1.2.7 ({EDA7B1D7-F793-4e03-B074-E6F303317FB0})
  • New Tab Tools 5 (newtabtools@darktrojan.net)
  • Omnibar 0.7.17.20130121 (omnibar@ajitk.com)
  • PDF Viewer 0.7.236 (uriloader@pdf.js)
  • Pocket 3.0.1 (isreaditlater@ideashower.com)
  • Restartless Restart 9 (restartless.restart@erikvold.com)
  • Session Manager 0.7.9.5 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • Status-4-Evar 2013.02.16.23 (status4evar@caligonstudios.com)
  • Text Link 4.1.2012122901 ({54BB9F3F-07E5-486c-9B39-C7398B99391C})
  • Transparent standalone images initial.rev24 (jid0-ezUl0hF1SPM9hLO5BMBkNoblB8s@jetpack)
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'8.1500.1000.2202']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 6-3-2009
  • driverDate2:
  • driverVersion: 8.15.10.1808
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'8.1500.1000.1855']
  • numTotalWindows: 2
  • webglRendererMessage: [u'tryNewerDriver', u'8.1500.1000.1855']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0
  • network.cookie.prefsMigrated: True
  • network.dns.disableIPv6: True
  • network.http.pipelining: True
  • network.http.pipelining.maxrequests: 8
  • network.http.proxy.pipelining: True
  • places.database.lastMaintenance: 1362152115
  • places.history.expiration.transient_current_max_pages: 79492
  • privacy.cpd.offlineApps: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.dialog_enable_delay: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
10739 solutions 96652 answers

Try to disable hardware acceleration in Firefox.


Try to disable transparency in Windows.

Right click in a free space on your desktop.
Left click on Personalization.
There are four options at the bottom of the screen, choose "Window Color and Appearance".
Select a border color
Uncheck: "Enable transparency"

Question owner

Thanks but neither remedy worked, nor did several uninstalls & reinstalls. I'm thinking of just going back down to 18 or trying out the beta channel for the 20s.

I really hope there's a solution for 19 out there...

Question owner

3 months later & the problem is still here. This is so frustrating...

cor-el
  • Top 10 Contributor
  • Moderator
10739 solutions 96652 answers

Helpful Reply

Did you try a clean reinstall?

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will lose all personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.



Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Question owner

Did everything & the problem persists...

cor-el
  • Top 10 Contributor
  • Moderator
10739 solutions 96652 answers

Did you already try a new profile?

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Question owner

Did that too...