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I often can't erase and must start whatever I'm doing over again in another window.

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  • Last reply by user633449

Piperooni
Piperooni
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I've talked to Apple and we reinstalled Firefox. It worked for about a minute (until I'd hung up) and went back to the same problem. Often (as in this email, possibly) I can't erase if I make a mistake. Actually, I just was able to. But in the google bar or in an email it often happens.

I've talked to Apple and we reinstalled Firefox. It worked for about a minute (until I'd hung up) and went back to the same problem. Often (as in this email, possibly) I can't erase if I make a mistake. Actually, I just was able to. But in the google bar or in an email it often happens.

All Replies (1)

user633449
user633449
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

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