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I often can't erase and must start whatever I'm doing over again in another window.

Posted

I've talked to Apple and we reinstalled Firefox. It worked for about a minute (until I'd hung up) and went back to the same problem. Often (as in this email, possibly) I can't erase if I make a mistake. Actually, I just was able to. But in the google bar or in an email it often happens.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • iPhoto6
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6641 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

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