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down loaded a fake firefox . When I try to delete it a message that "libalterts" is open and cannot delete

Posted

the address shows conduit. I think it is a fake firefox. I rec'd a message that I needed to update firefox and now I cannot delete it. When I try to delete trash it says libalerts is running

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/536.26.17 (KHTML, like Gecko) Version/6.0.2 Safari/536.26.17

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

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