Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

down loaded a fake firefox . When I try to delete it a message that "libalterts" is open and cannot delete

  • 1 reply
  • 1 has this problem
  • 61 views
  • Last reply by user633449

pagm23
pagm23
more options

the address shows conduit. I think it is a fake firefox. I rec'd a message that I needed to update firefox and now I cannot delete it. When I try to delete trash it says libalerts is running

the address shows conduit. I think it is a fake firefox. I rec'd a message that I needed to update firefox and now I cannot delete it. When I try to delete trash it says libalerts is running

All Replies (1)

user633449
user633449
more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!