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Most of my icons (e.g. Amazon book pictures) have disappeared. How do I get them back?

Posted

Recently, most of the icons that signify specific sources or locations or actions on web pages in my browser have stopped appearing. I get either no image or only generic gray icons (like a document icon). It makes most sites (e.g. like Amazon) nearly unusable. I don't think I've made any changes recently in my browser or my system. What has happened and how can I get my icons back. (BTW, I am NOT having this problem with Internet Explorer.) I am using Firefox 17.0.1, with an up-to-date Windows 7.

Chosen solution

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.


If images are missing then check that you aren't blocking images from some domains.

  • Check the permissions for the domain in the current tab in "Tools > Page Info > Permissions"
  • Check that images are enabled: Tools > Options > Content: [X] Load images automatically
  • Check the exceptions in "Tools > Options > Content: Load Images > Exceptions"
  • Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images with the cursor Down key).

If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.

Make sure that you do not block third-party images, the permissions.default.image pref should be 1.

There are also extensions (Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images.

See also:

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Garmin Communicator Plug-In 4.0.4.0
  • Google Update
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Dragon NaturallySpeaking Rich Internet Application Support - Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • GEPlugin
  • 5.1.10411.0
  • NPWLPG
  • WinZip Courier Plugin for Mozilla Firefox
  • DivX Plus Web Player version 2.2.0.52
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • Logitech Device Detection
  • DivX VOD Helper Plug-in
  • npapicomadapter
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • CANON iMAGE GATEWAY Mycamera Plugin
  • View22 Gecko plugin Version: 3.10.50
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Amazon Browser Bar
3.0.20121002
true
abb@amazon.com
CoolPreviews
3.8
true
{CE6E6E3B-84DD-4cac-9F63-8D2AE4F30A4B}
DivX Plus Web Player HTML5 <video>
2.1.2.145
true
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Dragon NaturallySpeaking Rich Internet Application Support
1.0.0.6
true
jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack
Garmin Communicator
4.0.4
true
{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
IE Tab 2 (FF 3.6+)
4.1.3.1
true
{1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}
Java Console
6.0.33
true
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Java Console
6.0.37
true
{CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}
Prepoznavanje uređaja Logitech
1.23.0.5
true
DeviceDetection@logitech.com
RealPlayer Browser Record Plugin
15.0.6
true
{0153E448-190B-4987-BDE1-F256CADA672F}
RoboForm Toolbar for Firefox
7.8.3.5
true
{22119944-ED35-4ab1-910B-E619EA06A115}
Walnut Theme Fix
0.1
true
walnut-fix@dactyl.googlecode.com
WinZip Courier
3.5
true
{74c841e3-b59f-479e-8d7a-e26a942a87c8}
bit.ly preview
1.272
false
bitlypreview@jay.ridgeway
Ghostery
2.8.3
false
firefox@ghostery.com
Norton Toolbar
2012.5.8.4
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.1.1.5 - 3
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Road Runner Community Toolbar
3.16.0.3
false
{e4878b45-e2c0-4307-b6e8-734922f92f5b}
Skype Click to Call
6.4.0.11328
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.albany.edu/
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
dom.disable_open_during_load
false
dom.ipc.plugins.enabled.npietab2.dll
true
extensions.lastAppVersion
17.0.1
font.internaluseonly.changed
true
general.useragent.extra.AMAZON_NS_PH
AmazonToolbar/amznf-2.01
gfx.direct3d.prefer_10_1
true
keyword.URL
http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=
network.cookie.prefsMigrated
true
permissions.default.image
2
places.database.lastMaintenance
1354567562
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
places.last_vacuum
1305412569
print.print_printer
Samsung CLP-510 Series
print.printer_Samsung_CLP-510_Series.print_bgcolor
false
print.printer_Samsung_CLP-510_Series.print_bgimages
false
print.printer_Samsung_CLP-510_Series.print_command
print.printer_Samsung_CLP-510_Series.print_downloadfonts
false
print.printer_Samsung_CLP-510_Series.print_edge_bottom
0
print.printer_Samsung_CLP-510_Series.print_edge_left
0
print.printer_Samsung_CLP-510_Series.print_edge_right
0
print.printer_Samsung_CLP-510_Series.print_edge_top
0
print.printer_Samsung_CLP-510_Series.print_evenpages
true
print.printer_Samsung_CLP-510_Series.print_footercenter
print.printer_Samsung_CLP-510_Series.print_footerleft
&PT
print.printer_Samsung_CLP-510_Series.print_footerright
&D
print.printer_Samsung_CLP-510_Series.print_headercenter
print.printer_Samsung_CLP-510_Series.print_headerleft
&T
print.printer_Samsung_CLP-510_Series.print_headerright
&U
print.printer_Samsung_CLP-510_Series.print_in_color
true
print.printer_Samsung_CLP-510_Series.print_margin_bottom
0.5
print.printer_Samsung_CLP-510_Series.print_margin_left
0.5
print.printer_Samsung_CLP-510_Series.print_margin_right
0.5
print.printer_Samsung_CLP-510_Series.print_margin_top
0.5
print.printer_Samsung_CLP-510_Series.print_oddpages
true
print.printer_Samsung_CLP-510_Series.print_orientation
0
print.printer_Samsung_CLP-510_Series.print_page_delay
50
print.printer_Samsung_CLP-510_Series.print_pagedelay
500
print.printer_Samsung_CLP-510_Series.print_paper_data
1
print.printer_Samsung_CLP-510_Series.print_paper_height
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print.printer_Samsung_CLP-510_Series.print_paper_size_type
0
print.printer_Samsung_CLP-510_Series.print_paper_size_unit
0
print.printer_Samsung_CLP-510_Series.print_paper_width
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print.printer_Samsung_CLP-510_Series.print_reversed
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print.printer_Samsung_CLP-510_Series.print_scaling
0.90
print.printer_Samsung_CLP-510_Series.print_shrink_to_fit
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print.printer_Samsung_CLP-510_Series.print_to_file
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print.printer_Samsung_CLP-510_Series.print_unwriteable_margin_left
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print.printer_Samsung_CLP-510_Series.print_unwriteable_margin_right
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0
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
4
security.warn_viewing_mixed
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Graphics
Adapter Description
ATI Radeon HD 5700 Series
Vendor ID
0x1002
Device ID
0x68b8
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.850.0.0
Driver Date
4-19-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon HD 5700 Series) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
1
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

dumdidadida 172 solutions 1436 answers

Hi,

Please try a Ctrl + F5 refresh. You may also have to Clear Now the Cache, Site Preferences , and Cookies with Time range to clear set to Everything via Tools (Alt + T) > Clear Recent History.

If the problem persists, you can reset Firefox and start afresh.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

If you would like to save a listing of the add-ons, changed preferences/settings etc. to quickly replicate the previous profile, please Copy all to clipboard (on the left of the reset button), and paste it into Office Excel, or OpenOffice/LibreOffice Calc, or notepad. However, it would be a good idea to check for the existence of the issue immediately after the reset.

cor-el
  • Top 10 Contributor
  • Moderator
10783 solutions 97051 answers

Chosen Solution

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.


If images are missing then check that you aren't blocking images from some domains.

  • Check the permissions for the domain in the current tab in "Tools > Page Info > Permissions"
  • Check that images are enabled: Tools > Options > Content: [X] Load images automatically
  • Check the exceptions in "Tools > Options > Content: Load Images > Exceptions"
  • Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images with the cursor Down key).

If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.

Make sure that you do not block third-party images, the permissions.default.image pref should be 1.

There are also extensions (Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images.

See also:

Question owner

Somehow my "load images automatically" box had become unchecked. Checking that box solved my problem. Thank you!