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PLEASE HELP- I AM UNABLE TO LOGIN FOR FACEBOOK, PASSWORD AND EMAIL ACCOUNT ARE CORRECT BUT CAN NOT SIGN IN WHY????

Posted

I CAN NOT LOGIN INTO MY FACEBOOK ACCOUNT- PASSWORD AND EMAIL ARE CORRECT AND WHNE I GO TO LOGIN ONLY GET A BLANK PAGE WHY WHY WHY

Additional System Details

Sites Affected

http://

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.4 r402
  • npsitesafety
  • Next Generation Java Plug-in 1.6.0_35 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • np-mswmp
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 4.1.10329.0
  • iTunes Detector Plug-in
  • Yahoo Application State Plugin version 1.0.0.7
  • GEPlugin
  • getplusplusadobe16248
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • npdnupdater2
  • npdnu
  • Cooliris embedded in a tab
  • My Web Search Plugin Stub for 32-bit Windows
  • NPTURNMED
  • Itiva Media Accelerator Plug-in
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • Shockwave Flash 9.0 r45
  • Yahoo! activeX Plug-in Bridge

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6635 answers

First you should immediately update to Firefox 15.0.1, the version you are running is extremely old and out of date. Update Firefox to the latest version

AFTER doing the update, try to Reset Firefox, Reset Firefox – easily fix most problems

cor-el
  • Top 10 Contributor
  • Moderator
10746 solutions 96697 answers

This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"