X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Why is my internet speed is fast, but webpages (facebook, google search) load slowly.

Posted

I just built a new computer and I have it hardwired to my wireless router (belkin). I ran a speed test and that doesn't appear to be the problem. http://www.speedtest.net/result/2171080700.png

I already reset firefox and uninstalled/reinstalled it. I also swapped my DNS server to OpenDNS which didn't help. The same thing happens in chrome on my desktop but not on either of my two laptops.

I'm running windows 7 on a solid state while i store the rest of my programs on a 1TB drive.


My build: ASUS SABERTOOTH Z77 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard Crucial M4 CT128M4SSD2 2.5" 128GB SATA III Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" G.SKILL Ripjaws Z Series 16GB (4 x 4GB) Intel Core i7-2700K Sandy Bridge 3.5GHz GeForce GTX 680 2GB 256-bit

Whats happening?!

Additional System Details

This happened

Every time Firefox opened

This started when...

I build a new computer.

Installed Plug-ins

  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.4 r402
  • Google Update
  • Pando Web Plugin
  • NPWLPG
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • VLC media player Web Plugin 2.0.2
  • 5.1.10411.0
  • iTunes Detector Plug-in
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
AVG Do Not Track
12.0.0.2189
false
{F53C93F1-07D5-430c-86D4-C9531B27DFAF}
Skype Click to Call
6.2.0.10687
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
942080
browser.places.smartBookmarksVersion
4
browser.startup.homepage
facebook.com
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
browser.tabs.warnOnClose
false
extensions.lastAppVersion
15.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1347054936
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GTX 680
Vendor ID
0x10de
Device ID
0x1180
Adapter RAM
2048
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.13.110
Driver Date
3-17-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTX 680) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6641 answers

What anti-virus do you have installed? Some (F-Secure if one) seem to cause problems with Firefox download speeds.

Question owner

I have the free version of AVG

cor-el
  • Top 10 Contributor
  • Moderator
10761 solutions 96861 answers

Helpful Reply

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Try to disable hardware acceleration in Firefox.

Helpful Reply

I started firefox in safe mode. My two extensions AVG and Skype don't seem to be a problem. I turned off hardware acceleration and it might have a small positive effect but my load time still drags. My drivers are all up to date and I don't have any themes downloaded.

other ideas?

cor-el
  • Top 10 Contributor
  • Moderator
10761 solutions 96861 answers

Any help from the Net log in the Web Console (Web Developer > Web Console; Ctrl+Shift+K)?

Question owner

[18:24:58.806] Unknown property '-moz-outline-style'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:91
[18:24:58.806] Unknown property 'zoom'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:101
[18:24:58.808] Error in parsing value for 'cursor'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:771
[18:24:58.809] Unknown property '-moz-box-shadow'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:1289
[18:24:58.810] Unknown property '-moz-background-size'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:1479
[18:24:58.811] Error in parsing value for 'min-height'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:2375
[18:24:58.811] Error in parsing value for 'word-break'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:2388
[18:24:58.812] Error in parsing value for 'min-width'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:2821
[18:24:58.813] Error in parsing value for 'max-width'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:2961
[18:24:58.813] Unknown property 'below'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:2981
[18:24:59.805] Expected color but found 'invert'.  Error in parsing value for 'outline-color'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/y3/r/mStS-SbjQcM.css:378
[18:24:59.805] Error in parsing value for 'word-break'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/y3/r/mStS-SbjQcM.css:452
[18:24:59.919] Unknown property '-moz-box-shadow'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/yQ/r/xTY4IFL4x7v.css:16
[18:25:01.314] Error in parsing value for 'width'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/y4/r/c0nuYDtjcK_.css:511
[18:25:01.315] Unknown property 'zoom'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/y4/r/c0nuYDtjcK_.css:897
[18:25:02.352] Error in parsing value for 'float'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/yibIqUGVWeG.css:168
[18:25:02.352] Unknown property 'zoom'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/yibIqUGVWeG.css:270
--
[18:25:08.946] GET https://www.facebook.com/ajax/pagelet/generic.php/MoreStoriesPagelet?ajaxpipe=1&ajaxpipe_token=AXiFclVZcLmt8E0Z&no_script_path=1&data=%7B%22filter%22%3A%22h_chr%22%2C%22oldest%22%3A1347291929%2C%22oldestMR%22%3A1347291667%2C%22last_seen_time%22%3A1347315766%2C%22scroll_count%22%3A2%2C%22scroll_position%22%3A1%2C%22last_viewstate_id%22%3A%229001379355636788758%22%2C%22cached_scroll_qid%22%3A%225786677732252004607%22%2C%22delay_load_count%22%3A12%7D&__user=664318433&__a=1&__adt=3 [HTTP/1.1 200 OK 4318ms]
--
[18:25:16.284] GET https://www.facebook.com/ajax/pagelet/generic.php/MoreStoriesPagelet?ajaxpipe=1&ajaxpipe_token=AXiFclVZcLmt8E0Z&no_script_path=1&data=%7B%22filter%22%3A%22h_chr%22%2C%22oldest%22%3A1347287835%2C%22oldestMR%22%3A1347276273%2C%22last_seen_time%22%3A1347315766%2C%22scroll_count%22%3A3%2C%22scroll_position%22%3A7%2C%22last_viewstate_id%22%3A%22-5568447215029823810%22%2C%22cached_scroll_qid%22%3A%225786677732252004607%22%2C%22delay_load_count%22%3A12%7D&__user=664318433&__a=1&__adt=4 [HTTP/1.1 200 OK 10733ms]
--
[18:25:27.585] POST https://www.facebook.com/ajax/photos/logging/everstore_logging.php [HTTP/1.1 200 OK 29929ms]
[18:25:28.919] GET https://www.facebook.com/ajax/pagelet/generic.php/MoreStoriesPagelet?ajaxpipe=1&ajaxpipe_token=AXiFclVZcLmt8E0Z&no_script_path=1&data=%7B%22filter%22%3A%22h_chr%22%2C%22oldest%22%3A1347287835%2C%22oldestMR%22%3A1347246295%2C%22last_seen_time%22%3A1347315766%2C%22scroll_count%22%3A4%2C%22scroll_position%22%3A21%2C%22last_viewstate_id%22%3A%225671572748540863616%22%2C%22cached_scroll_qid%22%3A%225786677732252004607%22%2C%22delay_load_count%22%3A12%7D&__user=664318433&__a=1&__adt=5 [HTTP/1.1 200 OK 2107ms]
[18:25:31.535] POST https://www.facebook.com/ajax/photos/logging/everstore_logging.php [HTTP/1.1 200 OK 3537ms]
--
[18:25:44.401] GET https://6-ect.channel.facebook.com/pull?channel=p_664318433&seq=2&partition=99&clientid=449265e9&cb=a719&idle=6&state=active

what am I looking for?  the last two i just scrolled down facebook and got the slow load time.

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
10761 solutions 96861 answers

This entry shows a 10 seconds load time:

[18:25:16.284] GET https://www.facebook.com/ajax/pagelet/generic.php/MoreStoriesPagelet?ajaxpipe=1&ajaxpipe_token=....  [HTTP/1.1 200 OK 10733ms]

Others aren't fast as well, but not that slow.

(you can hide the CSS errors by removing the check-mark in their corresponding boxes)


Does it make any difference if you boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test?

Question owner

makes a huge difference. cuts the load times down to less then a second. next step?

cor-el
  • Top 10 Contributor
  • Moderator
10761 solutions 96861 answers

It is possible that security software (firewall, anti-virus) is blocking Firefox somehow.

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6641 answers

I know this sounds odd, but try to downgrade to Flash 10.3. Solution 2: Downgrade Flash. There are reports this fixes the issue.

Modified by cor-el

Question owner

firewalls are not the problem. any other decent free anti virus software i can use besides avg to see if thats the problem?