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Firefox keeps crashes. What should I do?

Posted

I go to certain websites that display videos on their home pages so I don't know if it's that, that's causing firefox to crash all the time. I didn't have this problem a few days ago.

I go to certain websites that display videos on their home pages so I don't know if it's that, that's causing firefox to crash all the time. I didn't have this problem a few days ago.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 10.3 r183
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

cor-el
  • Top 10 Contributor
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17470 solutions 157890 answers

Try the suggestions in this reply:

Try the suggestions in this reply: *[[/questions/935203#answer-361960]]
John99 971 solutions 13138 answers

Try making sure that any RealPlayer related software is fully updated, and state the exact versions of all Real Player related software.

Do not upgrade FlashPlayer just at this moment as I assume you deliberately chose to use Flash 10.3
(Although not secure; it is my understanding; the vulnerability involves opening maliciously manipulated MS Office type documents I believe - You may wish to take care if you use Office documents)

If you are getting actual crashes of FlashPlayer or of Firefox post a couple of recent CrashIDs.

  • Do crashes only occur when video content is used?
  • and does the problem occur when Flash or when RealPlayer is in use?
  • are you able to reproduce the crashes reliably e.g. by using a particular site
Try making sure that any RealPlayer related software is fully updated, and state the exact versions of all Real Player related software. Do not upgrade FlashPlayer just at this moment as I assume you deliberately chose to use Flash 10.3 <br/> (Although not secure; it is my understanding; the vulnerability involves opening maliciously manipulated MS Office type documents I believe - You may wish to take care if you use Office documents) If you are getting actual crashes of FlashPlayer or of Firefox post a couple of recent CrashIDs. * see [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] *Do crashes only occur when video content is used? * and does the problem occur when Flash or when RealPlayer is in use? * are you able to reproduce the crashes reliably e.g. by using a particular site

Question owner

Okay, I just updated real player. We'll see how it turns out.

Okay, I just updated real player. We'll see how it turns out.

Question owner

Well..... it's not working. Every time I go to dallasnews.com, the site causes firefox to crash.

Well..... it's not working. Every time I go to dallasnews.com, the site causes firefox to crash.
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

Do you still have crashes if you disable the flash plugin?

  • Tools > Add-ons > Plugins
Do you still have crashes if you disable the flash plugin? *Tools > Add-ons > Plugins

Question owner

Yes, it still crashes.

Yes, it still crashes.

Question owner

Btw, I'm using a laptop if that makes any difference.

Btw, I'm using a laptop if that makes any difference.
John99 971 solutions 13138 answers

Please try pasting a couple of recent CrashIDs into your next post, maybe those will help us.

Using a laptop should not make too much difference,although they tend to be less well specified than Desktop pc s so more likely to have memory, hdd capacity and processing limitations; and some may for instance slow down the processor when on battery power.

Another thought is is it is summer here and can get hot, laptops on a soft surface will easily overheat, and that may crash them. (Desktops may clog with dust).

Please try pasting a couple of recent CrashIDs into your next post, maybe those will help us. * see [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] Using a laptop should not make too much difference,although they tend to be less well specified than Desktop pc s so more likely to have memory, hdd capacity and processing limitations; and some may for instance slow down the processor when on battery power. Another thought is is it is summer here and can get hot, laptops on a soft surface will easily overheat, and that may crash them. (Desktops may clog with dust).

Modified by John99

Question owner

I use a cooling pad.

I use a cooling pad.
John99 971 solutions 13138 answers

Could you paste a few crash Id s into your next post then please. I suggest recent Id s two each when

  • FlashPlayer was enabled
  • Flashplayer was disabled

As you confirmed RealPlayer software is up-to-date it may also be worth testing with the RealPlayer related software disabled and enabled. If you are able to reliably reproduce crashes just by visiting a particular site it should be easy to obtain recent crash reports.

Have you tried cor-els suggestion of turning of Hardware acceleration yet ?

If you are having any problems with obtaining crash reports please let us know what that problem is. It may also help if you attach a screenshot of any error message or crash dialogue especilly if you are not yet able to find crash ID s using about:crashes.

Could you paste a few crash Id s into your next post then please. I suggest recent Id s two each when * FlashPlayer was enabled * Flashplayer was disabled As you confirmed RealPlayer software is up-to-date it may also be worth testing with the RealPlayer related software disabled and enabled. If you are able to reliably reproduce crashes just by visiting a particular site it should be easy to obtain recent crash reports. Have you tried ''cor-el''s suggestion of turning of Hardware acceleration yet ? If you are having any problems with obtaining crash reports please let us know what that problem is. It may also help if you attach a screenshot of any error message or crash dialogue especilly if you are not yet able to find crash ID s using ''about:crashes''.

Question owner

Yeah..... I turned off the hardware acceleration. I'll try to give you the crash ID reports.

Yeah..... I turned off the hardware acceleration. I'll try to give you the crash ID reports.

Question owner

Where do I go to find the crash IDs?

Where do I go to find the crash IDs?
John99 971 solutions 13138 answers

Where do I go to find the crash IDs?

It is explained in the article

If you wish to attach screen shots have a look at

You go to about:crashes by typing that into the address bar where you normally put web addresses in firefox (not the search bar)

Where do I go to find the crash IDs? It is explained in the article * [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes#w_get-help-fixing-this-crash]]_get-help-fixing-this-crash <br/>That is a clickable link --^^-- to the article (blue text) ** but do not use the link in the article to post the results because that then starts a new question in the forum If you wish to attach screen shots have a look at * [[How do I create a screenshot of my problem?]] You go to ''about:crashes'' by typing that into the address bar where you normally put web addresses in firefox (not the search bar)

Question owner

Okay, here are some:

Crash ID: bp-2c5a78a7-fa5d-45ec-92b7-d720d2120823
Crash ID: bp-3fee0133-2757-453c-a1ca-6129d2120827
Crash ID: bp-5b24c31b-4400-424a-87c2-435572120824
Crash ID: bp-6a6e18a3-4938-4ca7-82ca-652062120821
Crash ID: bp-25cde344-bb9c-4585-b4b0-c10d12120826
Crash ID: bp-27e6cfd3-d2c9-4b96-ac3c-fbd7c2120827
Crash ID: bp-28be08f5-758e-48a0-b762-284a12120825
Crash ID: bp-75b99f3d-94d5-4925-80e3-663f62120827
Crash ID: bp-257fae2a-dfc8-4b62-8d0f-a0d2e2120824
Crash ID: bp-705ddcf3-67d1-467d-88ce-0876d2120821
Crash ID: bp-4342ce80-e716-427d-989f-0dd5f2120826
Crash ID: bp-555517a8-474f-4dce-be7e-ff9882120828
Crash ID: bp-a351aceb-778b-40fb-b36e-df14d2120820
Crash ID: bp-ba3aacdf-ee21-471a-a92f-d34252120824
Crash ID: bp-bfd8e7c2-fe68-478a-84de-f82e42120828
Crash ID: bp-d3f89b8f-087c-49c4-999d-142992120823
Crash ID: bp-d6e5f17b-6eb2-432d-a31b-44e9c2120826
Crash ID: bp-deb21ef8-f5d9-4439-8258-033f62120827
Crash ID: bp-e152925b-90be-492f-8c22-3048d2120823
Crash ID: bp-fb729003-a244-4f4b-ab7e-e6aad2120824
Crash ID: bp-fdcb7a13-672f-469c-aa89-a7d3a2120826
Okay, here are some: <pre><nowiki>Crash ID: bp-2c5a78a7-fa5d-45ec-92b7-d720d2120823 Crash ID: bp-3fee0133-2757-453c-a1ca-6129d2120827 Crash ID: bp-5b24c31b-4400-424a-87c2-435572120824 Crash ID: bp-6a6e18a3-4938-4ca7-82ca-652062120821 Crash ID: bp-25cde344-bb9c-4585-b4b0-c10d12120826 Crash ID: bp-27e6cfd3-d2c9-4b96-ac3c-fbd7c2120827 Crash ID: bp-28be08f5-758e-48a0-b762-284a12120825 Crash ID: bp-75b99f3d-94d5-4925-80e3-663f62120827 Crash ID: bp-257fae2a-dfc8-4b62-8d0f-a0d2e2120824 Crash ID: bp-705ddcf3-67d1-467d-88ce-0876d2120821 Crash ID: bp-4342ce80-e716-427d-989f-0dd5f2120826 Crash ID: bp-555517a8-474f-4dce-be7e-ff9882120828 Crash ID: bp-a351aceb-778b-40fb-b36e-df14d2120820 Crash ID: bp-ba3aacdf-ee21-471a-a92f-d34252120824 Crash ID: bp-bfd8e7c2-fe68-478a-84de-f82e42120828 Crash ID: bp-d3f89b8f-087c-49c4-999d-142992120823 Crash ID: bp-d6e5f17b-6eb2-432d-a31b-44e9c2120826 Crash ID: bp-deb21ef8-f5d9-4439-8258-033f62120827 Crash ID: bp-e152925b-90be-492f-8c22-3048d2120823 Crash ID: bp-fb729003-a244-4f4b-ab7e-e6aad2120824 Crash ID: bp-fdcb7a13-672f-469c-aa89-a7d3a2120826</nowiki></pre>

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

The most recent crash report and possibly some others are caused by mwtsp.dll

That file is part of MicroWorld Internet Traffic Scanner

The most recent crash report and possibly some others are caused by mwtsp.dll *https://crash-stats.mozilla.com/report/index/2c5a78a7%2Dfa5d-45ec-92b7-d720d2120823 That file is part of MicroWorld Internet Traffic Scanner *http://systemexplorer.net/filereviews.php?fid=631482 *http://www.liutilities.com/products/wintaskspro/dlllibrary/mwtsp/

Question owner

So what do I do now or what can you guys do?

So what do I do now or what can you guys do?

Question owner

Well..... do you guys have a solution to fix this problem?

Well..... do you guys have a solution to fix this problem?
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

If there is a problem with that MicroWorld Internet Traffic Scanner program then you need to disable the components (mwtsp.dll ) in it that Firefox uses and contact them for support to check if there is an update.

If there is a problem with that MicroWorld Internet Traffic Scanner program then you need to disable the components (mwtsp.dll ) in it that Firefox uses and contact them for support to check if there is an update.

Question owner

Where do I go to disable the components in it that Firefox uses because just now, I had another crash. And there's no new updates as of right now.

Where do I go to disable the components in it that Firefox uses because just now, I had another crash. And there's no new updates as of right now.

Question owner

I went ahead and canceled the Traffic Scanner because it didn't do anything. I had another crash going to one of those same websites through Firefox last night. Is there anything else you guys can do? Firefox is starting to become a nuisance.

I went ahead and canceled the Traffic Scanner because it didn't do anything. I had another crash going to one of those same websites through Firefox last night. Is there anything else you guys can do? Firefox is starting to become a nuisance.