Firefox hangs after a few minutes and freezes whole system -- tried all the help suggestions already
I just updated to the latest version of Firefox and now it hangs after a few minutes of use (maybe when using Facebook)...I tried all of the existing help suggestions and none of them worked. Once it hangs, I can no longer use my machine as it freezes everything. I have to shut down...and even that takes forever to happen. :(
Additional System Details
- Shockwave Flash 11.1 r102
- Yahoo Application State Plugin version 18.104.22.168
- Adobe PDF Plug-In For Firefox and Netscape 10.1.1
- iTunes Detector Plug-in
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- The plug-in allows you to open and edit files using Microsoft Office applications
- Office Authorization plug-in for NPAPI browsers
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0
Open Containing Folder
Intel(R) HD Graphics Family
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
ClearType parameters not found
Google Inc. -- ANGLE (Intel(R) HD Graphics Family) -- OpenGL ES 2.0 (ANGLE 22.214.171.1240)
GPU Accelerated Windows
Try clearing your Java cache, and History.
If you're not sure how to do that go here. --> I'm a Link.
If you still have problems, and are running a 64 bit processor you may want to install Waterfox instead of Firefox. On the case that you are running a 32 bit operating system do not install Waterfox. However, if you are running a 64 bit operating system you may want to install Waterfox. If you do install you should update your plugins on the Waterfox Download page below.
Waterfox is an unofficial version of Firefox, please use at your own risk.
Copyright © Waterfox. Mozilla®, mozilla.org®, Firefox®, Thunderbird®, Bugzilla™, Camino®, Sunbird®, SeaMonkey®, and XUL™, as well as the Mozilla logo, Firefox logo, Thunderbird logo and the red lizard logo are all trademarks of the Mozilla Foundation. Logo by Miloš Mirković
Hi Michael Thank you for the options. Clearing the Java cache and history didn't work :(. I don't know if I'm running 32 or 64 bit...
I have switched to Chrome. :(
I am disappointed that I can not contact Mozilla folks directly for support. I've spent 4 hours with a machine that hangs etc, trying to troubleshoot when I can only be in the browser for a few minutes before it hangs (then having to shut down and start all over each time...not even the Task Manager can shut it down) all because I made the mistake of hitting "update" when asked by Firefox. This isn't acceptable to me.
I know this has nothing to do with you. You have been very helpful and I really appreciate the fact that you responded to me so quickly. Thank you so much.
I'm sorry to hear that. In future cases, you can determine your operating system specs by right clicking on "My Computer" and then selecting properties. Under the "General" tab in the system section, if it says you have Windows 7 64 bit it means you are running a 64 bit OS and as such you'll need the 64 Flash, Java, and silverlight plugins supported by Chrome and IE.
If you do have a 64 bit OS I hope you might try out Waterfox.
Again I'm sorry that I couldn't be of more help.
I likes Firefox One reason is that it had ongoing spell check. I have a 64 bit system and it always crashing. I think it has something do with Adobe Flash player. (I had trouble installing it on Firefox) I have taken all the recommended steps and it still crashes. I had to go to IE to post this. I considered uninstalling and re-installing Firefox but it sounds like that would not help with my 64 bit system I do not want to add another browser (water fox). I already have 3 (AE , Firefox and Google Chrome, which my daughter uses.)
Looks like I am reluctantly going back to IE!! Good Bye FireFox!!