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Firefox hangs after a few minutes and freezes whole system -- tried all the help suggestions already

Posted

I just updated to the latest version of Firefox and now it hangs after a few minutes of use (maybe when using Facebook)...I tried all of the existing help suggestions and none of them worked. Once it hangs, I can no longer use my machine as it freezes everything. I have to shut down...and even that takes forever to happen.  :(

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • 4.1.10111.0
  • Yahoo Application State Plugin version 1.0.0.7
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • iTunes Detector Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

Application Basics
Name
Firefox
Version
11.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://ca.mg1.mail.yahoo.com/neo/launch?.rand=dntstspge5q22|http://www.facebook.com/|https://mail.google.com/mail/?shva=…
browser.startup.homepage_override.buildID
20120312181643
browser.startup.homepage_override.mstone
rv:11.0
extensions.lastAppVersion
11.0
gfx.blacklist.layers.opengl
5
gfx.blacklist.webgl.opengl
5
gfx.direct2d.disabled
true
layers.acceleration.disabled
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1333483664
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics Family
Vendor ID
8086
Device ID
0116
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Driver Version
8.15.10.2291
Driver Date
1-27-2011
Direct2D Enabled
false
DirectWrite Enabled
false (6.1.7601.17776)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics Family) -- OpenGL ES 2.0 (ANGLE 1.0.0.930)
GPU Accelerated Windows
0

Michael Hernandez 0 solutions 20 answers

Hello cswatson,

Try clearing your Java cache, and History.

If you're not sure how to do that go here. --> I'm a Link.

If you still have problems, and are running a 64 bit processor you may want to install Waterfox instead of Firefox. On the case that you are running a 32 bit operating system do not install Waterfox. However, if you are running a 64 bit operating system you may want to install Waterfox. If you do install you should update your plugins on the Waterfox Download page below.

Waterfox Support/Forum

http://www.overclock.net/t/975626/waterfox-11-0-13-mar-2012-firefox-64-bit

Waterfox Download

http://waterfoxproject.org/downloads/ http://waterfoxproject.org/downloads/

Sincerly,

Michael


Waterfox is an unofficial version of Firefox, please use at your own risk.

Copyright © Waterfox. Mozilla®, mozilla.org®, Firefox®, Thunderbird®, Bugzilla™, Camino®, Sunbird®, SeaMonkey®, and XUL™, as well as the Mozilla logo, Firefox logo, Thunderbird logo and the red lizard logo are all trademarks of the Mozilla Foundation. Logo by Miloš Mirković

Question owner

Hi Michael Thank you for the options. Clearing the Java cache and history didn't work :(. I don't know if I'm running 32 or 64 bit...

I have switched to Chrome.  :(

I am disappointed that I can not contact Mozilla folks directly for support. I've spent 4 hours with a machine that hangs etc, trying to troubleshoot when I can only be in the browser for a few minutes before it hangs (then having to shut down and start all over each time...not even the Task Manager can shut it down) all because I made the mistake of hitting "update" when asked by Firefox. This isn't acceptable to me.

I know this has nothing to do with you. You have been very helpful and I really appreciate the fact that you responded to me so quickly. Thank you so much.

Shannon

Michael Hernandez 0 solutions 20 answers

I'm sorry to hear that. In future cases, you can determine your operating system specs by right clicking on "My Computer" and then selecting properties. Under the "General" tab in the system section, if it says you have Windows 7 64 bit it means you are running a 64 bit OS and as such you'll need the 64 Flash, Java, and silverlight plugins supported by Chrome and IE.

If you do have a 64 bit OS I hope you might try out Waterfox.

Again I'm sorry that I couldn't be of more help.

Enjoy surfing,

Michael

cougernj 0 solutions 1 answers

I likes Firefox One reason is that it had ongoing spell check. I have a 64 bit system and it always crashing. I think it has something do with Adobe Flash player. (I had trouble installing it on Firefox) I have taken all the recommended steps and it still crashes. I had to go to IE to post this. I considered uninstalling and re-installing Firefox but it sounds like that would not help with my 64 bit system I do not want to add another browser (water fox). I already have 3 (AE , Firefox and Google Chrome, which my daughter uses.)

Looks like I am reluctantly going back to IE!! Good Bye FireFox!!