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Despite MANY attempts Version 9 has NOT been provided to MY computer ! WHY NOT ?

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I've been prompted to Download the newest version 9 MANY times in the past few months ! Each time I've gone through the Download procedure - even Restarting my computer. I'm SHOCKED to see that my computer CONTINUES to REMAIN on the oldest 'dying' version of Mozilla Firefox. I hope this is enough Detail for you to CORRECT this problem of mine. Please send me yourREPLY on my Email : < wyatt18@verizon.net >

I've been prompted to Download the newest version 9 MANY times in the past few months ! Each time I've gone through the Download procedure - even Restarting my computer. I'm SHOCKED to see that my computer CONTINUES to REMAIN on the oldest 'dying' version of Mozilla Firefox. I hope this is enough Detail for you to CORRECT this problem of mine. Please send me yourREPLY on my Email : < wyatt18@verizon.net >

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Firefox 3.6 won't go end-of-life until April, there's going to be a 3.6.26 security update on Tuesday Jan 31.


Your UserAgent string in Firefox may have been messed up by another program that you installed.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox