I upgraded firefox to 7.0. Now I can not get online using firefox. HELP!
I have tried to get online using firefox.I get a red "x" beside the web address with a faded go to website message beside it. What do I do?
I have tried to get online using firefox.I get a red "x" beside the web address with a faded go to website message beside it. What do I do?
Chosen solution
Hi marcia312-
It sounds like there may have been a problem with your install. I would recommend starting over by uninstalling and then upgrading to the latest version by following these steps:
- Get the latest version: http://www.mozilla.org/en-US/firefox/new/
- Uninstall your current Firefox version.
- Do not remove personal data when you uninstall the current version.
- Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
Hope that helps!
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Chosen Solution
Hi marcia312-
It sounds like there may have been a problem with your install. I would recommend starting over by uninstalling and then upgrading to the latest version by following these steps:
- Get the latest version: http://www.mozilla.org/en-US/firefox/new/
- Uninstall your current Firefox version.
- Do not remove personal data when you uninstall the current version.
- Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
Hope that helps!