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I am unable to watch videos on Facebook

  • 1 reply
  • 53 have this problem
  • 530 views
  • Last reply by cor-el

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Every time I try I receive the message "The video you requested could not be loaded" This also happens on Youtube & BBC sites

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Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: