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I get the following message when trying to open Firefox either directly or via a link "The connection was reset The connection to the server was reset while the page was loading.


This is happening on a new HP G72 Laptop.

It a pop up alert with the option "try again" I see in the error console that there are several entries like this: Warning: Unknown property '-moz-transition'. Declaration dropped. Source File: https://support.mozilla.com/media/css/common-min.css?build=3fabbc0 Line: 1

Additional System Details

This happened

Every time Firefox opened

This started when...

about Feb. 17, 2011

Installed Plug-ins

  • Coupons, Inc. Coupon Printer DLL
  • Coupons, Inc. Coupon Printer Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.2"
  • Shockwave Flash 10.2 r152
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • Next Generation Java Plug-in 1.6.0_23 for Mozilla browsers
  • 4.0.60129.0
  • Bing Bar
  • The plug-in allows you to open and edit files using Microsoft Office applications


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv: Gecko/20101203 Firefox/3.6.13

More Information

Question owner

That didn't work,