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When sending attachments in Gmail in FF, my internet connection breaks

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  • 31 have this problem
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  • Last reply by Knavish

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When I try to send an attachment of any type in gmail in Firefox as a browser the attempt stalls, fails and then my internet connection breaks. I've googled this and no one else seems to have this issue. It seems local to my desktop and I've reinstalled FF and tried the beta for 4.0 and it still happens without fail.

It doesn't matter what kind of attachment or size, this happens when I try to send attachments in Gmail.

When I try to send an attachment of any type in gmail in Firefox as a browser the attempt stalls, fails and then my internet connection breaks. I've googled this and no one else seems to have this issue. It seems local to my desktop and I've reinstalled FF and tried the beta for 4.0 and it still happens without fail. It doesn't matter what kind of attachment or size, this happens when I try to send attachments in Gmail.

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For what it's worth, I've seen this exact problem from Internet Explorer 8:

1. start a new email at the Gmail site in the web browser
2. click "attach a file"
3. select a file in the file dialog box & click OK
4. network connection immediately drops. (I've been pinging Google in the background and the ping gets interrupted exactly when I click OK."
5. Network connection is down until I go through the Windows 7 "repair network connection" procedure. Apparently the network gateway is lost.

When this happened, I tried attaching the same file to an email using a *different* Gmail account, and it worked.

I think this is either a problem with the ISP (Earthlink / Timewarner) or Google. I don't think IE or Firefox is causing the problem.