Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

We can not login in to our account with Genbook. All other account have been fine so far.

  • 1 reply
  • 10 have this problem
  • 1 view
  • Last reply by cor-el

onestopwellnessshop
onestopwellnessshop
more options

When ever we use Firefox, we can not login to our account with Genbook (this is the only account we are having this issue with). I can go to Explorer and login without any problems. Please let me know how to correct this problem.

When ever we use Firefox, we can not login to our account with Genbook (this is the only account we are having this issue with). I can go to Explorer and login without any problems. Please let me know how to correct this problem.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Not related to your question, but your plugins list shows outdated plugin(s) with known security and stability risks.

  • Shockwave Flash 10.1 r53
  • Java Plug-in 1.6.0_11 for Netscape Navigator (DLL Helper)

Update the Java plugin to the latest version.

Update the Flash plugin to the latest version. 

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

Modified by cor-el