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Firefox 116 on PC running Win 10- garbled typing

  • 4 replies
  • 1 has this problem
  • 24 views
  • Last reply by Paul

SLokos9939
SLokos9939
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Firefox recently updated to version 116.0 (64 bit) on my Win 10 PC desktop. Now all typing into Firefox is garbled and the letters I hit on my keyboard result in different letters in Firefox. Typing works properly in all other applications such as WORD and Microsoft Edge.

I saw that this is a known problem on one of the forum pages and that it is related to zone alarm's anti-keylogger, which I have installed. The posted solution was to disable the anti-keylogger which is not an acceptable solution since it undermines security. Disabling a security feature because of a bug that appeared in a recently updated Firefox should not even be suggested as an acceptable solution- fix the BUG!

I have used Firefox for years and want to keep using it but until this is fixed I have to use Microsoft Edge. This appears to be related to the recent update to version 116. How can I return to a prior version which I know worked? Also, when will this bug be fixed so I can return to using Firefox?

Thank you

Firefox recently updated to version 116.0 (64 bit) on my Win 10 PC desktop. Now all typing into Firefox is garbled and the letters I hit on my keyboard result in different letters in Firefox. Typing works properly in all other applications such as WORD and Microsoft Edge. I saw that this is a known problem on one of the forum pages and that it is related to zone alarm's anti-keylogger, which I have installed. The posted solution was to disable the anti-keylogger which is not an acceptable solution since it undermines security. Disabling a security feature because of a bug that appeared in a recently updated Firefox should not even be suggested as an acceptable solution- fix the BUG! I have used Firefox for years and want to keep using it but until this is fixed I have to use Microsoft Edge. This appears to be related to the recent update to version 116. How can I return to a prior version which I know worked? Also, when will this bug be fixed so I can return to using Firefox? Thank you

All Replies (4)

cor-el
cor-el
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If you use ZoneAlarm security software then this is likely a problem with its Anti-Keylogger feature. For now you can disable the ZoneAlarm anti-keylogger feature.

This is being investigated and will possibly be fixed in a 116 dot release by removing the block for icsak.dll that was initially set because of causing crashes.

Modified by cor-el

SLokos9939
SLokos9939 Question owner
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Is there a way to go back to release 115, which did not have this bug, while waiting for a fix to 116? Otherwise I will have to use Microsoft Edge which I would prefer not to do.

cor-el
cor-el
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For now you can disable this ZA feature.

Paul
Paul
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Hi

Thank you for your patience while we have been looking into this issue. We have issued an update to Firefox that is expected to fix this problem. Please make sure that you have version 116.0.2 of Firefox installed on your device.

For help updating, please see: https://support.mozilla.org/en-US/kb/update-firefox-latest-release#

Thank you.