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browser window shifted to right. scroll bar not showing

  • 2 replies
  • 0 have this problem
  • 20 views
  • Last reply by hellokumara

hellokumara
hellokumara
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In Firefox loading the browser I can't scroll on many pages including my email program Private Email and my website. The right scroll bar doesn't show nor does the top of the page. I have cleared the cache, cookies and uninstalled Firefox and I still have the problem.

I have the right scroll bar in Chrome but not in Firefox. What's up? How do I fix it?

Thank you, Paula

In Firefox loading the browser I can't scroll on many pages including my email program Private Email and my website. The right scroll bar doesn't show nor does the top of the page. I have cleared the cache, cookies and uninstalled Firefox and I still have the problem. I have the right scroll bar in Chrome but not in Firefox. What's up? How do I fix it? Thank you, Paula

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can you attach a screenshot?

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
hellokumara
hellokumara Question owner
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I attached a screenshot. It's my open email account so I didn't want to expose my email information and reduced the page to 30% so it can't be read. You'll see on the right there's no scroll in the email and there's no header. All the data is jammed up top. It looks like the email goes way out to the right.

I tried control + F5 and nothing happened. I've uninstalled Firefox and reinstalled. I've cleared caches and cookies. Only happening in Firefox. Chrome works fine. Thank you, Paula