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Facebook only comes up with error message, I don't know why, I don't know how to fix it, I cannot contact Facebook

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

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Secure Connection Failed

An error occurred during a connection to www.facebook.com. PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem. 

Got the above error in Foxfire, the attached in Microsoft Edge & Chrome..... very disheartening.... I remember clearing cookies but not passwords as I was instructed somewhere.... Please help me.... Thank you

Secure Connection Failed An error occurred during a connection to www.facebook.com. PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. ----------------------------------------------------------------------------------------------------------- Got the above error in Foxfire, the attached in Microsoft Edge & Chrome..... very disheartening.... I remember clearing cookies but not passwords as I was instructed somewhere.... Please help me.... Thank you
Attached screenshots

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Try using this link; https://www.facebook.com/

Bing search https://www.bing.com/search?q=PR_CONNECT_RESET_ERROR This simply means, that the peer or some middlebox in between (firewall) is terminating the connection.


There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean

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What security software do you have?


You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

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