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confirmation email at Sync Login

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by jscher2000

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I have a new windows 10 laptop

i just installed firefox

as a try to enable sync i type in my email i type in my password it ask for the PIN sent to email, but i did not get the email ( i checked spam )

i retry to enable sync and i get :

The confirmation email we sent to ***@***.*** was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account.

my email is working i did test and its working fine

how do i get sync to work?

All Replies (1)

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Hi, is the primary email address on your account a Gmail address? Google has been having some outages. The Gmail server may be rejecting messages to your account from the Firefox Account server, or the problem may be very intermittent.

I suggest waiting until we hear more from the Firefox Accounts team on whether they can do something on the back end for all Gmail users affected by lockouts.