Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All my accounts, passwords and logins were disappeared and I didnt do this!

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by FredMcD

more options

All my accounts, passwords and logins were disappeared. And now i dont know what to do i forgot half of the passwords and the logins and i didnt delate the coockies or cache maybe people hacked me?

All Replies (2)

more options

Hi, first try restarting Firefox - 3-bar menu > Exit.

It's possible that Firefox may have created a new empty Profile. To select your original one with all your data, please see Recover user data missing after Firefox update.


In case a Refresh has occurred, please look on your Desktop for a file named Old Firefox Data - Refresh Firefox - reset add-ons and settings.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

Helpful?

more options

After the above, try rebooting the computer.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.