Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Youtube problems

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by silindon

more options

(1) When I use Google Chrome to watch Youtube videos,I don't have any problems.

(2) When I use Firefoox (the latest version),I have some problems: https://drive.google.com/file/d/1ODI7-kuuzyPdtQ6q_mMwvBVO2wCyhTap/view?usp=sharing

I don't know what happened...

(1) When I use Google Chrome to watch Youtube videos,I don't have any problems. (2) When I use Firefoox (the latest version),I have some problems: https://drive.google.com/file/d/1ODI7-kuuzyPdtQ6q_mMwvBVO2wCyhTap/view?usp=sharing I don't know what happened...

All Replies (2)

more options

The video did not play. I had to download it.


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

more options

Hi FredMcD Thank you very much for your reply!

I have solved the problem,the problem is from my Kaspersky.

https://reurl.cc/5qMxeV