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Firefox Keeps Crashing After a Few Minutes

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  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

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Last night firefox crashed but I just shut down my computer. Now today for the entire day firefox keeps crashing just after just a few minutes, regardless of what I am doing (youtube video, staring at google homepage, in firefox settings).

I read articles suggesting solutions. These are the things I have done to try and fix the problem but they didn't work:

1) I restarted my computer (shut down last night). 2) Performed the sfc scannow function, but found no corruption. 3) Did a Norton quickscan, then a Norton full scan (stopped after 700,000 files), no viruses. 4) Checked my display drivers, both were up to date (Intel and AMD). 5) Checked my network adapters, both were up to date (Intel, Realtek). 6) No Windows updates. 7) Firefox is up to date. 8) Tried safe mode, still crashed. 9) Refreshed firefox, still crashed.

I attached a list of my crash reports, I submitted them just now (didn't realize they didn't submit). I screenshotted it because I thought firefox would crash before I could copy them all. If needed, I can paste them one by one.

I downloaded Chrome, which I'm using right now and it isn't crashing like firefox. However, when I had firefox open at the same time, firefox crashed and caused Chrome to crash as well..

Any help is appreciated. I prefer to continue using firefox because I'm used to it and it has all my saved passwords. I'm scared of reinstalling firefox and losing my saved passwords.

Attached screenshots

All Replies (4)

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Please do not post a picture of the crash reports.


In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We
need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them.
Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see;
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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bp-b6a128b0-7e0e-4e31-b4b8-0e7ec0200713 bp-5fbd58bf-6a94-4947-a8df-3ddb90200713 bp-b4bc98eb-feb7-43e3-9a25-11a710200713 bp-caf4a608-921e-401f-af94-2dbc40200713 bp-2890e10a-9964-425f-9e54-fceba0200713 bp-5f9f15d3-4cc1-48e4-b473-f6c860200713 bp-23382ad8-87ca-4717-b9de-9bb9f0200713 bp-303777b6-1fcd-4892-af4d-e41050200713 bp-03d663f5-2bf9-4cb0-ac1d-f83110200713 bp-31b06c92-d3f8-4210-950d-9367f0200713

I submitted these 10 crash reports at the same time. Also ever since I submitted these reports.. firefox has now randomly stopped crashing. I would still like to know what the issue was though.

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Product Firefox Release Channel release Version 78.0.2 Build ID 20200708170202 (2020-07-08)

OS Windows 10 OS Version 10.0.19041

Mon, 13 Jul 2020 20:29:53 GMT bp-b6a128b0-7e0e-4e31-b4b8-0e7ec0200713
Mon, 13 Jul 2020 20:29:53 GMT bp-5fbd58bf-6a94-4947-a8df-3ddb90200713
Mon, 13 Jul 2020 03:29:11 GMT bp-b4bc98eb-feb7-43e3-9a25-11a710200713
Mon, 13 Jul 2020 20:29:52 GMT bp-caf4a608-921e-401f-af94-2dbc40200713

Signature: ClientSideCacheContext::FindInSharedCache

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

IPSEng64.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs
1417967 NEW --- Crash in ClientSideCacheContext::FindInSharedCache

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If you want to reinstall Firefox, follow the instructions below.
If you just want to remove it, disregard the install instructions.

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only>
Firefox itself: (Programs Folder)
And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files
C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual.
If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop
++++++++++++++++++++++++++++
Look for, and remove any Mozilla or Firefox program folders.
Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner
if you have one. Then run the installer.
+++++++++++++++++++++++++++
If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode
This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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