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Site hanging

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  • Last reply by FredMcD

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I have a subscription to the NY Times and have been using their archives which they call TimesMachine. Until yesterday it worked fine. Now when I type in a specific date the "I'm thinking" screen comes up and then it hangs. This does not occur when I'm using Chrome. I just re-did Firefox but it didn't help.

I have a subscription to the NY Times and have been using their archives which they call TimesMachine. Until yesterday it worked fine. Now when I type in a specific date the "I'm thinking" screen comes up and then it hangs. This does not occur when I'm using Chrome. I just re-did Firefox but it didn't help.

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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link}
by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).
Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}