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Doesn't work any sites except support.mozilla.org

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  • 1 has this problem
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  • Last reply by Neo

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All sites except support.mozilla.org and accounts.firefox.com do not work in my main profile. When entering an address or calling from a favorite, the tab remains blank and the loading indicator always works. No site elements (even a title) appear. Even the web panel of my router (LAN) does not load. Others profiles work fine. History is important for me. So I don't want to clean it.

All sites except support.mozilla.org and accounts.firefox.com do not work in my main profile. When entering an address or calling from a favorite, the tab remains blank and the loading indicator always works. No site elements (even a title) appear. Even the web panel of my router (LAN) does not load. Others profiles work fine. History is important for me. So I don't want to clean it.
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Chosen solution

Try running in Firefox Safe Mode. It's possible that one of your extensions are blocking pages from loading. This would explain why Firefox is working fine for Mozilla-related domains, since extensions have very limited permissions to interact with those websites.

Hope this helps.

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Chosen Solution

Try running in Firefox Safe Mode. It's possible that one of your extensions are blocking pages from loading. This would explain why Firefox is working fine for Mozilla-related domains, since extensions have very limited permissions to interact with those websites.

Hope this helps.

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It was uMatrix. Reinstalling it helped me. Thanks a lot.