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Can't Get Past Login Page on 2 Accounts

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On two accounts/web pages that I pay bills on when I login, it loops me back around to the login page. I can get to the accounts with no problems using IE. I posted on someone else's same issue yesterday, but I deleted and reinstalled Firefox and didn't save that page so I don't know if anyone ever replied to it. I have removed all cookies, including corrupt cookies. I've removed all security software. I don't have any extensions activated. No ad blockers activated. On another site it was suggested it's a coding issue with the sites. How do I check/fix that? The two sites I can't get onto are citibankonline and billnet

Thank you for any help.

On two accounts/web pages that I pay bills on when I login, it loops me back around to the login page. I can get to the accounts with no problems using IE. I posted on someone else's same issue yesterday, but I deleted and reinstalled Firefox and didn't save that page so I don't know if anyone ever replied to it. I have removed all cookies, including corrupt cookies. I've removed all security software. I don't have any extensions activated. No ad blockers activated. On another site it was suggested it's a coding issue with the sites. How do I check/fix that? The two sites I can't get onto are citibankonline and billnet Thank you for any help.

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Senali Madawala
  • Top 25 Contributor
1 solutions 150 answers

You can start the account recovery process through the website or service, or through your Facebook account. To recover your account through the website or service:

1.Make sure you're logged into your Facebook account. 2.Go to the service's website and choose to recover your account with Facebook. The service will open Facebook's account recovery web page. 3.Click Recover Account. After completing security checks, you'll be taken back to the service's website.

To recover your account through your Facebook account:


   1.Go to your Security and login.
   2.Scroll down to Recover External Accounts and click Edit.
   3.Click on the key for the account you want to recover access to.
   4.Click Recover Account. After completing security checks, you'll be           taken back to the other website.
You can start the account recovery process through the website or service, or through your Facebook account. To recover your account through the website or service: 1.Make sure you're logged into your Facebook account. 2.Go to the service's website and choose to recover your account with Facebook. The service will open Facebook's account recovery web page. 3.Click Recover Account. After completing security checks, you'll be taken back to the service's website. To recover your account through your Facebook account: 1.Go to your Security and login. 2.Scroll down to Recover External Accounts and click Edit. 3.Click on the key for the account you want to recover access to. 4.Click Recover Account. After completing security checks, you'll be taken back to the other website.
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Dinushi Dhananjani
  • Top 25 Contributor
3 solutions 176 answers

While you can log into and manage multiple sites using the same email address and password, keep in mind that:

   You'll pay for each site separately.
   You can subscribe with different credit cards.
   You can have your sites on different plans and billing cycles.
   We don't currently offer discounts or plans for multiple sites.
   Each new site starts as a trial
While you can log into and manage multiple sites using the same email address and password, keep in mind that: You'll pay for each site separately. You can subscribe with different credit cards. You can have your sites on different plans and billing cycles. We don't currently offer discounts or plans for multiple sites. Each new site starts as a trial
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