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problem using xfinity via Firefox

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  • Last reply by cor-el

Michael Weis
Michael Weis
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recently, I've had a lot of problems accessing my content on xfinity. The initial problem was that my ID and account were not properly linked (an Xfinity problem) But now, when I click WATCH for any programs I'ver recorded, I get an error saying "there's a problem with DVR playback" ...and that's not the problem because it's working fine using Chrome and Edge

Xfinity doesn't seem to think this is a widespread problem and has been trying this and that, which has resulted on a solution and another problem at the same time. But, while the problems are inconsistently showing up using Chrome/Edge and now on my Android phone, perhaps someone has familiarity with the problem from a FF perspective.

recently, I've had a lot of problems accessing my content on xfinity. The initial problem was that my ID and account were not properly linked (an Xfinity problem) But now, when I click WATCH for any programs I'ver recorded, I get an error saying "there's a problem with DVR playback" ...and that's not the problem because it's working fine using Chrome and Edge Xfinity doesn't seem to think this is a widespread problem and has been trying this and that, which has resulted on a solution and another problem at the same time. But, while the problems are inconsistently showing up using Chrome/Edge and now on my Android phone, perhaps someone has familiarity with the problem from a FF perspective.

Modified by Michael Weis

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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You can check the Web Console for possible related error messages.

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window