This thread was archived. Please ask a new question if you need help.
Hi, AVG user, passwords have dissapeared again. Followed the last fix process with the add-on, but not worked. Any ideas folks? Thanks Eden.
I read the posts about this, someone said login and download the update file, but no info on where, how or which. I'm not a computor wiz and would appreciate more detail. Thanks.
All Replies (5)
I see you have the add-on; Password Restore. Does this help?
Reboot the computer. Anything?
Thanks, I installed this again this morning, but it appears to have joined my passwords. Can't find it in the add-ons / extensions. If you can see it, please tell me where it is!! Thanks
Thanks, I installed this again this morning, but it appears to have joined my passwords. Can't find it in the add-ons / extensions. If you can see it, please tell me where it is!!
You should see it when you go to Options => Add-ons => Extensions.
At least your system details to the right of your original post show that it's installed there .....
Do you have a possibly numbered logins.json.corrupt file in the profile folder ?
The extension will only work with such a file.
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Directory:
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder