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eBay pages turn blank after loading. Works fine using Explorer, but would prefer to use Firefox.

Posted

What hasn't worked: Clearing cookies; Turning off hardware acceleration; Updating Firefox (currently on 68.0.2); Changing 1 of 2 about:config settings (they were already set to the suggested setting)

What hasn't worked: Clearing cookies; Turning off hardware acceleration; Updating Firefox (currently on 68.0.2); Changing 1 of 2 about:config settings (they were already set to the suggested setting)
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

More Information

FredMcD
  • Top 10 Contributor
4224 solutions 58969 answers
[https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link}
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Question owner

Clearing cache didn't work :(

Clearing cache didn't work :(
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FredMcD
  • Top 10 Contributor
4224 solutions 58969 answers

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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cor-el
  • Top 10 Contributor
  • Moderator
17416 solutions 157342 answers

Helpful Reply

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked


You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content. *click the shield icon for more details and possibly disable the protection You can check the Web Console about what content is blocked *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/content-blocking ---- You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History"). Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of involved files. If you revisit a 'forgotten' website then data from that website will be saved once again. *https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox
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Question owner

The extensions you listed included Ghostery. I started there, turned it off temporarily, reloaded the page, and voila!, my eBay is back. I will now figure out how to either set Ghostery, or turn it off, for eBay. Thank you, thank you! I will also work on clearing old History.

The extensions you listed included Ghostery. I started there, turned it off temporarily, reloaded the page, and voila!, my eBay is back. I will now figure out how to either set Ghostery, or turn it off, for eBay. Thank you, thank you! I will also work on clearing old History.
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WestEnd
  • Top 25 Contributor
62 solutions 5373 answers

I would not use Ghostery for that would block cookies or tracking from eBay to work correctly. And also I seen where firefox past where images seen on Chrome didn't show up on Firefox so there are some sites that work better with certain browser and other not so well.

I would not use Ghostery for that would block cookies or tracking from eBay to work correctly. And also I seen where firefox past where images seen on Chrome didn't show up on Firefox so there are some sites that work better with certain browser and other not so well.
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