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Suggestion: I'd like to be able to sign into Mozilla Support with Google, Firefox, AOL and Yahoo (January 27, 2019)

  • 2 replies
  • 1 has this problem
  • 19 views
  • Last reply by James

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Today, I'll contribute $10 to Mozilla to help make this become a reality. At the very least, I want to be able to link both my Google and Firefox Sync accounts to Mozilla Support so I don't have to remember my Mozilla Support password to get help with anything developed by Mozilla when I need it, not to mention reduce unauthorized logins to Mozilla Support! As for my AOL and Yahoo accounts, I use those as backups for both everything Mozilla and my investments.

Today, I'll contribute $10 to Mozilla to help make this become a reality. At the very least, I want to be able to link both my Google and Firefox Sync accounts to Mozilla Support so I don't have to remember my Mozilla Support password to get help with anything developed by Mozilla when I need it, not to mention reduce unauthorized logins to Mozilla Support! As for my AOL and Yahoo accounts, I use those as backups for both everything Mozilla and my investments.

All Replies (2)

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Hi

Thank you so much for your offer of support, unfortunately this is not possible at the moment, althought I understand it is something that may be considered in the future.

(Although please feel free donate anyway to help us to keep the internet a global public resource, open and accessible for all.)

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You can bring this up in https://support.mozilla.org/en-US/forums/contributors

This Firefox section is more for support of things related to the desktop Firefox web browser.

I am against this ease of logging in a posting a thread and comments. Spam will likely greatly increase for starters.

Most people new to this site have a issue(s) they want help on and Mozilla would prefer people ask it as a new thread and not hijack an existing thread that has same or similar question.

Being able to login the way you are asking for would greatly increase the amount of using a existing thread hijacks upon first post. https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines#w_posting-support-requests

Plus this Ask a Question introduces you to the Knowledge base https://support.mozilla.org/ during the process which may answer some or all of their issue(s) before submitting.

Unless you have been around for over a decade, many may not realize Mozilla actually allowed Guest posting during the first year. This was not the best idea then and certainly not now.

Mozilla may not be significantly working on this old Kitsune platform anymore. For a short while in early 2017, Mozilla actually moved the site to a Lithium platform that they had high hopes for but it had a number of issues and Mozilla then moved it back to Kitsune.

Plus the logging in with a external account would perhaps have to still create a support.mozilla.org account details in order to keep track of threads and posts made in Questions, Forums and also things related to KB.