My firefox is crashing every time that I visit certain websites.
For example, if I try to purchase something on bestbuy.com, the page hangs and I cannot close. I'm using 64.0.2.
It seems as if there is a page approval of some kind required, but it is not displaying on any windows. The reason I think this is because I get the same audible tone when I try to do anything on the browser as I would get if there was an unanswered pop-up that needed to be dismissed.
All Replies (19)
BTW - Using windows 10
Does Firefox display a window saying the browser crashed?
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Several of the most recent crash reports say "Failed" when I tried to submit them. Here are the most recent ones that succeeded: bp-9b4c2842-a816-411c-9698-284ba0181030 bp-f74865a9-d2b1-412c-b1f7-6605d1180619 bp-ec4b3ea8-83fd-457e-ae6d-9d54e1180603 bp-fb8a4af4-b9a5-441a-a4d6-8b8e80190124 bp-318fc5b1-b214-48b4-b7fb-4f80c0190124 bp-9bd91965-51a2-4e13-a8bb-ca5c50190124 bp-397c359c-843a-4ba6-a39a-09fe10190124 bp-a69d8d1a-7d48-4530-8109-841170190124 bp-07e59698-197b-4697-b4c2-d0f840190124 bp-6cc9dac4-dfd4-4965-8372-c88840190124
I just went to the bestbuy site to the shopping cart after logging in and the browser hung up. Here is the crash report for that: bp-d4454c86-ab41-41ea-86b1-0281e0190124
jeffsimon said
I just went to the bestbuy site
Product Firefox Release Channel release Version 64.0.2 Build ID 20190108160530 OS Unknown OS Version
bp-d4454c86-ab41-41ea-86b1-0281e0190124
Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER
Process Type plugin (web) Filename: NPSWF64_32_0_0_114.dll
Attention Sumo's there are 20 related bug reports
Report does not list any Modules
NPSWF64_32_0_0_114.dll = Shockwave Flash = Adobe Systems
Remove the Flash Player using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}
bp-9b4c2842-a816-411c-9698-284ba0181030 Signature: nsFrameLoader::DoSendAsyncMessage
CrashTime Tue, 30 Oct 2018 01:08:50 GMT +++++++++++++++++++++++++++++++++++++++++++++++ bp-fb8a4af4-b9a5-441a-a4d6-8b8e80190124 bp-318fc5b1-b214-48b4-b7fb-4f80c0190124 bp-9bd91965-51a2-4e13-a8bb-ca5c50190124 bp-397c359c-843a-4ba6-a39a-09fe10190124 bp-07e59698-197b-4697-b4c2-d0f840190124 bp-6cc9dac4-dfd4-4965-8372-c88840190124
Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER
Removing flash may have solved the issue. Does this mean I cannot run flash?
Are you having no more problem? Then something was bad in flash.
Flash Player
Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.
Flash Player Version: Version 32.0.0.114
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
So, with your help, I have definitely narrowed the issue to the flash player. When flash is uninstalled, everything works fine.
However, there doesn't seem to be any way to get flash capability without getting the problem back. When I use the links you provided and install flash for firefox and windows 10, the problem comes back.
With flash installed, all other browsers work fine on the problem websites (chrome, for example), but Firefox locks up.
So, how to I get flash to work with Firefox? Without flash installed, I cannot use the websites I need.
Contact the support for that website. Also, contact https://helpx.adobe.com/flash-player.html
Can you post a few links to the problem pages?
Here is an example of a link that causes Firefox to hang if flash is installed: https://www.bestbuy.com/identity/guest?token=tid%3A90f88c3e-2a32-11e9-9367-005056ae5604
The link works fine with Chrome.
Oops, your session has expired.
Your message only said: Oops, your session has expired.
The link you posted gave me that message. This was when you were logging in, yes? That is why.
No. I did not see any message and I was not logging in. I used the guest feature. This is an issue on many websites, not just BestBuy.
Have you
Contact the support for that website.
Also, contact https://helpx.adobe.com/flash-player.html
Try going to homedepot.com and searching on anything. If you try a search, FF locks up.
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
Remove Flash Player using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}