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Video & PayPal Issues

  • 9 replies
  • 2 have this problem
  • 35 views
  • Last reply by Pj

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I use Firefox & Chrome. The same videos skip with Firefox, but not Chrome. I'd prefer not to use Chrome, but updates to Firefox are causing problems! Doesn't matter whether they're on YouTube, FB, or wherever. I've tried dealing with the buffering solutions, but that doesn't work. I don't have time to troubleshoot Firefox all day.

Also, on various sites, my PayPal won't pop up during purchases. I have to use Chrome with the exact same website link. Really, what's going on with all these updates? I also use some add-ons and block cookies, etc. Not as many add-ons with Chrome, though.

Trying to get myself more secure in a world that is breaking down everybody's browser walls. Chrome hasn't made changes in a long time, but with the constant updating of Firefox, 3rd-party software just can't keep up!

All Replies (9)

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I use chrome and firefox and have no issue using paypal. Chrome can install 3rd party and not all addon are made for both browser. Sounds more like bad firefox upgrade or install-since there is no info firefox install. I can run and watch YT on both Chrome and Firefox without problem.

Modified by WestEnd

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Perhaps I didn't mention that this happens only when buying from a merchant using PayPal. The window either won't pop up from the merchant's website, or I get a blank new tab. This has gone on during the last 3 updates to Firefox Quantum 64-bit.

As for videos, I rebooted, and that part went away. I'll have to wait until I made another online purchase to see if that problem disappeared, too.

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King Ray said

...This happens only when buying from a merchant using PayPal. The window either won't pop up from the merchant's website, or I get a blank new tab...

Is it still happening?

Please do the following:

Click on the Windows icon 'Start' (bottom-left) and in the right column, bottom, click on Run. Enter in:

DxDiag /64bit

...Wait until the green bar loads and disappears, then click "Save All Information".
Post back here in the Forum, just these information parts, under these three Headers:

    System Information
Display Devices
Disk & DVD/CD-ROM Drives



~Pj

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Pj said

Is it still happening?
Please do the following:
Click on the Windows icon 'Start' (bottom-left) and in the right column, bottom, click on Run. Enter in:
DxDiag /64bit

...Wait until the green bar loads and disappears, then click "Save All Information".
Post back here in the Forum, just these information parts, under these three Headers:

    System Information
Display Devices
Disk & DVD/CD-ROM Drives



~Pj

Yes, it's still happening. Just happened yesterday. I have to wait until I purchase something using PayPal. Still works with Chrome, but not this browser. I saved the information, but have to leave now. Will set myself a note to come back in here with the information you asked you. Thank you!

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System Information


Time of this report: 2/19/2019, 06:27:00

      Machine name: TGNMONSTER
  Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.181228-0954)
          Language: English (Regional Setting: English)

System Manufacturer: Alienware

      System Model: Aurora-R4
              BIOS: BIOS Date: 11/26/13 14:42:56 Ver: 04.06.05
         Processor: Intel(R) Core(TM) i7-4930K CPU @ 3.40GHz (12 CPUs), ~3.4GHz
            Memory: 32768MB RAM

Available OS Memory: 32686MB RAM

         Page File: 21980MB used, 43390MB available
       Windows Dir: C:\Windows
   DirectX Version: DirectX 11

DX Setup Parameters: Not found

  User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
   DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 64bit Unicode

Display Devices


         Card name: NVIDIA GeForce GTX 690
      Manufacturer: NVIDIA
         Chip type: GeForce GTX 690
          DAC type: Integrated RAMDAC
        Device Key: Enum\PCI\VEN_10DE&DEV_1188&SUBSYS_095B10DE&REV_A1
    Display Memory: 1682 MB
  Dedicated Memory: 1979 MB
     Shared Memory: 3799 MB
      Current Mode: 1920 x 1080 (32 bit) (120Hz)
      Monitor Name: Generic PnP Monitor
     Monitor Model: C27FG7x
        Monitor Id: SAM0E42
       Native Mode: 1920 x 1080(p) (120.000Hz)
       Output Type: HDMI
       Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Driver File Version: 24.21.0013.9924 (English)

    Driver Version: 24.21.13.9924
       DDI Version: 11
      Driver Model: WDDM 1.1
 Driver Attributes: Final Retail
  Driver Date/Size: 9/6/2018 13:27:44, 19088408 bytes
       WHQL Logo'd: Yes
   WHQL Date Stamp: 
 Device Identifier: {D7B71E3E-52C8-11CF-AA55-56291BC2D535}
         Vendor ID: 0x10DE
         Device ID: 0x1188
         SubSys ID: 0x095B10DE
       Revision ID: 0x00A1
Driver Strong Name: oem91.inf:NVIDIA_Devices.NTamd64.6.1:Section007:24.21.13.9924:pci\ven_10de&dev_1188&subsys_095b10de
    Rank Of Driver: 00E60001
       Video Accel: 
  Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
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                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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      D3D9 Overlay: Supported
           DXVA-HD: Supported
      DDraw Status: Enabled
        D3D Status: Enabled
        AGP Status: Enabled

Disk & DVD/CD-ROM Drives


     Drive: C:
Free Space: 550.9 GB

Total Space: 3815.2 GB File System: NTFS

     Model: Intel Raid 0 Volume SCSI Disk Device
     Drive: D:
Free Space: 5456.5 GB

Total Space: 7630.9 GB File System: exFAT

     Model: WD My Book 25EE USB Device
     Drive: I:
     Model: HL-DT-ST DVDRWBD CH20N SCSI CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 22:23:47, 147456 bytes
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Edit your first Post and check-box the 'Need more info' part.

If you run FF in Safe Mode (Restart With Add-ons Disabled), does that help with PayPal? (I shop with PayPal and get shuttled over to and back from PayPal ok.)

What is your 'Content Blocking' setting (Options > Privacy & Security)?


~Pj

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Pj said

Edit your first Post and check-box the 'Need more info' part. If you run FF in Safe Mode (Restart With Add-ons Disabled), does that help with PayPal? (I shop with PayPal and get shuttled over to and back from PayPal ok.) What is your 'Content Blocking' setting (Options > Privacy & Security)? ~Pj

Uh oh ... there is no checkbox for 'Need more information' in my original post. Do you mean for the information I provided the last time? There is one for this comment. I have to wait until I purchase something with PayPal to switch to that mode. I don't buy things daily ... in fact, I probably only do it a couple times per month. My content blocking is 'Custom'. Perhaps I should put a screen shot in here, because there isn't just 1 thing set for that.

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Change your content blocking to standard to see if that isn't the problem. Some sites uses cookie and tracking otherwise that could cause problems.

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King Ray said

Uh oh ... There is no checkbox for 'Need more information' in my original post. Do you mean for the information I provided the last time?

Nah, I have the DiagDx info. It's the Forum option of other info I need from your first post.

Edit your first Post and check-box the 'System Details' or 'I am providing the requested information'. Maybe you can't Edit and supply it after a Post. (Otherwise, list your Extensions.)

If you run FF in Safe Mode (Restart With Add-ons Disabled), does that help with PayPal?

As per WestEnd, set your 'Content Blocking' setting (Options > Privacy & Security) to Standard to see what happens.


~Pj