X
Tap here to go to the mobile version of the site.

Support Forum

I get a message saying Firefox no longer supports XP or vista, but I have windows 7.

Posted

Please tell me what to do!

Please tell me what to do!

Chosen solution

after switching off the compatibility settings you should be able to update firefox when you go to the firefox menu ≡ > help (?) > about firefox panel.

afterwards you could also download a fresh version of firefox from https://www.mozilla.org/firefox/all/ in order to switch from the slower esr update channel to regular release builds, which are at Firefox version 62 at the moment.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 18.11.20055
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.181.2 for Mozilla browsers
  • Shockwave Flash 30.0 r0
  • 5.1.40416.0

Application

  • Firefox 52.9.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
  • Support URL: https://support.mozilla.org/1/firefox/52.9.0/WINNT/en-US/

Extensions

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.10 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0152
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 12-12-2012
  • driverDate2:
  • driverVersion: 9.17.10.2932
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'ApzWheelInput': 1, u'ApzTouchInput': 1, u'AzureFallbackCanvasBackend': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D9 API
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23423 answers

Helpful Reply

hi leward02, please check that you haven't set firefox to run in windows xp compatibility mode - more details in: https://support.mozilla.org/en-US/questions/1232291

hi leward02, please check that you haven't set firefox to run in windows xp compatibility mode - more details in: https://support.mozilla.org/en-US/questions/1232291

Question owner

Thanks Phillip. I unchecked xp compatibility....How do I know if it worked? Elly

Thanks Phillip. I unchecked xp compatibility....How do I know if it worked? Elly
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23423 answers

Chosen Solution

after switching off the compatibility settings you should be able to update firefox when you go to the firefox menu ≡ > help (?) > about firefox panel.

afterwards you could also download a fresh version of firefox from https://www.mozilla.org/firefox/all/ in order to switch from the slower esr update channel to regular release builds, which are at Firefox version 62 at the moment.

after switching off the compatibility settings you should be able to update firefox when you go to the firefox ''menu ≡ > help (?) > about firefox'' panel. afterwards you could also download a fresh version of firefox from https://www.mozilla.org/firefox/all/ in order to switch from the slower esr update channel to regular release builds, which are at Firefox version 62 at the moment.

Question owner

Thanks Phillip, It says 60.2. ....and that it is up to date. Is this OK? Elly

Thanks Phillip, It says 60.2. ....and that it is up to date. Is this OK? Elly
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23423 answers

60.2 is up to date on the esr ("extended support release") update channel which is generally geared towards enterprise users though.

62.0 is the most recent regular release build for normal users - you can download and install that from https://www.mozilla.org/firefox/all/ to become fully up to date.

60.2 is up to date on the esr ("extended support release") update channel which is generally geared towards enterprise users though. 62.0 is the most recent regular release build for normal users - you can download and install that from https://www.mozilla.org/firefox/all/ to become fully up to date.
James
  • Moderator
1595 solutions 11242 answers

You probably had Firefox 52 ESR due to running Firefox in Windows XP compatibility mode since WinXP/Vista cannot run Firefox 53 and later. Once you fixed that you were updated to 60.2.0 ESR.

To have the current Release (62.0) download it from www.mozilla.org/firefox/all as mentioned.

You probably had Firefox 52 ESR due to running Firefox in Windows XP compatibility mode since WinXP/Vista cannot run Firefox 53 and later. Once you fixed that you were updated to 60.2.0 ESR. To have the current Release (62.0) download it from www.mozilla.org/firefox/all as mentioned.

Modified by James

Question owner

Thank you Phillip and James ( and anybody else who has read this thread), It seems to have worked. The browser looks a bit different, but I can live with it. I really appreciate all your time and effort. Elly

Thank you Phillip and James ( and anybody else who has read this thread), It seems to have worked. The browser looks a bit different, but I can live with it. I really appreciate all your time and effort. Elly