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What to do if Firefox is causing Windows 10 blue screens?

  • 5 replies
  • 1 has this problem
  • 16 views
  • Last reply by James

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My issue is that Firefox 61.0b14 is causing many blue screens; the Kernel Security Check Failure stopcode is common.

I went to do a Bugcheck on several minidump files, and they all keep pointing at Firefox; uploaded image is from my recent crash.

As a person who has to keep Firefox open, in order to stream to Facebook via OBS Studio, this is getting quite cumbersome.

Attached screenshots

All Replies (5)

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Suggest stop running a beta / Firefox 61.0b14 Use Regular release : https://www.mozilla.org/en-US/firefox/all/

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Release is at version 62 so I do not know why you are behind.


TEST Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

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Pkshadow said

Release is at version 62 so I do not know why you are behind.

Really?

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Beta's may have problems. That is why they are beta's. Update to normal Firefox. Is the issue still there?

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Firefox latest version 60.0.2

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Rob S. said

My issue is that Firefox 61.0b14 is causing many blue screens; the Kernel Security Check Failure stopcode is common.

An application like Firefox does not cause a BSOD.

The BSOD could be getting triggered in some way by possibilities like say recent windows update, drivers, issues with low-level software running in the Windows kernel, power supply and or a connection(s) issues, RAM issues etc.

I have seen plenty of people claimed a Firefox version was causing BSOD over the years but none were able to prove as it was always something like the mentioned possibilities.

Pkshadow said

Release is at version 62 so I do not know why you are behind.

Either you just came back from a future date or a typo. Fx 62 is still on Nightly development channel as 62.0a1.

Modified by James