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I believe Firefox keep causing blue screen, I already disabled 'hardware accelation'. In safe mode, it's ok.

  • 16 replies
  • 3 have this problem
  • 45 views
  • Last reply by philipp

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When I open Firefox, it will cause blue screen regularly. Seems the stability in worse in recent years.

All Replies (16)

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hello truelies, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

thank you!

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Can't post, it says:

Please keep the length of your content to 10,000 characters or less. It is currently 15,377 characters.

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ok thanks, can you then put it into a site like https://pastebin.mozilla.org and provide a link to it instead?

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You can remove print prefs if those are making up a large part of that data.


You can try to disable OMTC and leave hardware acceleration in Firefox enabled.

  • about:config page: layers.offmainthreadcomposition.enabled = false

You can check the Windows event log for details of the BSOD crashes.

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Application Basics


Name: Firefox Version: 34.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days


Report ID: bp-0c261be2-374d-43c2-8dd3-04cec2141207 Submitted: 18 hours ago

Report ID: bp-e4a15acb-b7ae-44a1-8ea4-f3d622141207 Submitted: 2 days ago

All Crash Reports (including 18 pending crashes in the given time range)

Extensions


Name: Adobe Acrobat - Create PDF Version: 2.0 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom

Name: DBankPlugin Version: 1.1.0.3 Enabled: false ID: HighSpeedDownload@dbank.com

Name: Firebug Version: 2.0.6 Enabled: false ID: firebug@software.joehewitt.com

Name: Flashblock Version: 1.5.17 Enabled: false ID: {3d7eb24f-2740-49df-8937-200b1cc08f8a}

Name: Garmin Communicator Version: 4.1.0 Enabled: false ID: {195A3098-0BD5-4e90-AE22-BA1C540AFD1E}

Name: HttpWatch Professional Edition Version: 9.1.13 Enabled: false ID: {1E2593B2-E106-4697-BCE7-A9D30DE05D73}

Name: Logitech Flow Scroll Version: 4.00.33 Enabled: false ID: {5D3F3872-91E9-4d59-AD9F-AA174A3145DD}

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: RealPlayer Browser Record Plugin Version: 15.0.0 Enabled: false ID: {ABDE892B-13A8-4d1b-88E6-365A6E755758}

Name: Thunder Extension Version: 4.6 Enabled: false ID: {1B33E42F-EF14-4cd3-B6DC-174571C4349C}

Name: 惠惠购物助手【网易出品】 Version: 3.2 Enabled: false ID: gouwuassistant@gouwu.youdao.com

Graphics


Adapter Description: ATI Radeon HD 4800 Series Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9440 DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 11-16-2012 Driver Version: 8.970.100.7000 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 0502174b Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 4800 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141125180439 browser.startup.homepage: 163.com|sohu.com|cnn.com|http://www.voachinese.com/ browser.startup.homepage_override.buildID: 20141125180439 browser.startup.homepage_override.mstone: 34.0 browser.tabs.closeButtons: 1 browser.tabs.drawInTitlebar: false browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 34.0 font.internaluseonly.changed: true gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: true media.gmp-gmpopenh264.lastUpdate: 1413310455 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1418015988 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1418058461 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.np_115download_plugin: 0 plugin.state.npalidcp: 1 plugin.state.npaliedit: 0 plugin.state.npalipaydhc: 1 plugin.state.npalisecctrl: 1 plugin.state.npamazonmp3downloaderplugin: 0 plugin.state.npbfwebbrowserplugin: 0 plugin.state.npdapctrl: 0 plugin.state.npdeployjava: 0 plugin.state.npgarmin: 0 plugin.state.npqqmailwebkit: 0 plugin.state.npqqphonemanagerext: 0 plugin.state.npqzonemusic: 0 plugin.state.npwebstrom: 0 plugin.state.npxfplugin: 0 plugin.state.npxunlei: 0 plugin.state.npyunwebdetect: 2 [...] privacy.cpd.cookies: false privacy.cpd.offlineApps: true privacy.cpd.sessions: false privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.tls.version.min: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1416171768

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features


Modified by philipp

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What's the reason to do this?

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what kind of information are you getting about the BSODs when you are using a tool like http://www.nirsoft.net/utils/blue_screen_view.html?

please also run a full scan of your system with the security software already in place together with different other tools like the free version of malwarebytes, adwcleaner & microsoft safety scanner.

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Seems Each time got a different Blue screen, like memory page etc... Did you see any problem on the 'troubleshooting information'?

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no, nothing in particular that stood out from your troubleshooting info unfortunately. when there is a wide range of signatures then i would speculate that your hardware might be involved in the issue as well. can you test the integrity of your RAM with a tool like www.memtest.org?

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Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.


While still in Safe Mode,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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Is this what you want as the home page?

browser.startup.homepage: 163.com|sohu.com|cnn.com|http://www.voachinese.com/

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Tested the memory. It passed.

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Yes. It's my homepage. I already turned off at advanced->general->Use hardware acceleration. Still not stable with Blu screen when using firefox

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Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

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No. No problem at safe model. Is that any possible some add-on or extension not working good with newest firefox cause blue screen?

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does it make a difference when you set javascript.options.baselinejit in about:config to false and restart the browser? (this will disable the js just-in-time compiler which is also inactive during safemode)