Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I recently installed MacOS High Sierra, and now Firefox does not work properly. I downloaded 60.0.1 Quantum, my bookmarks don't work properly & no sound on youT

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

flashgordonvtx
flashgordonvtx
more options

I have used Mozilla/Firefox from the very beginning on all my Macs. I was forced to upgrade my MacOS from El Captain (using v59 Firefox) to High Sierra in order to use TurboTax for 2017 tax year. I then started receiving error messages in both Firefox and Google, and my long list of saved bookmarks in Firefox would not launch as normal. I searched the web and got advice to upgrade to Firefox 60.0.1 Quantum when using High Sierra. Nothing has changed, I still get errors.....not always, but errors here and there when launch Firefox. I NOW have NO sound when I click on youtube movies.....what gives? I would like to keep using Firefox and not take the advice of most to switch to Chrome, or Safari. Can you please let me know what can I do to remedy my problems?

I have used Mozilla/Firefox from the very beginning on all my Macs. I was forced to upgrade my MacOS from El Captain (using v59 Firefox) to High Sierra in order to use TurboTax for 2017 tax year. I then started receiving error messages in both Firefox and Google, and my long list of saved bookmarks in Firefox would not launch as normal. I searched the web and got advice to upgrade to Firefox 60.0.1 Quantum when using High Sierra. Nothing has changed, I still get errors.....not always, but errors here and there when launch Firefox. I NOW have NO sound when I click on youtube movies.....what gives? I would like to keep using Firefox and not take the advice of most to switch to Chrome, or Safari. Can you please let me know what can I do to remedy my problems?

Modified by flashgordonvtx

All Replies (3)

FredMcD
FredMcD
more options

I called for more help.

Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.

Please remove that information from your post.

flashgordonvtx
flashgordonvtx Question owner
more options

Here is the error message I get when using Firefox 59 or 60.0.1 with MacOS High Sierra:

Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.google.com. If that address is correct, here are three other things you can try: 

   Try again later.
   Check your network connection.
   If you are connected but behind a firewall, check that Firefox has permission to access the Web.
FredMcD
FredMcD
more options

Is Google the only site you get this from?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}