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https://support.mozilla.org/en-US/questions/new/desktop/other

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

billjustbill
billjustbill
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My malware program keeps saying that this: ecp.yusercontent.com is constantly trying to send information out of my computer and is calling it RISKWARE.

Why is this constantly wanting out and is hooked to the Mozilla file? Do I need to remove the epc file?

Thank you for your insight and help, Bill

My malware program keeps saying that this: ecp.yusercontent.com is constantly trying to send information out of my computer and is calling it RISKWARE. Why is this constantly wanting out and is hooked to the Mozilla file? Do I need to remove the epc file? Thank you for your insight and help, Bill

All Replies (2)

FredMcD
FredMcD
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First, let's clean your system.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

FredMcD
FredMcD
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billjustbill said

Why is this constantly wanting out and is hooked to the Mozilla file?

A malicious program will use the default browser or its own connection.

It’s very sad, but many software downloaders/ installers will trick you into installing not only their program, but other programs as well.

You have heard of the fine print in shady contracts, right? Well, some installers you need to look at the itsy bitsy teeny weeny fine print.

You are thinking you are giving the installer permission to install the program you want by using the recommended option. But if you use the Manual Option Instead, you discover all kinds of stuff that you do not even know what it is or what it does.

From now on, everyone needs to Use The Manual Option to put a stop to this.

Note that these programs can also change browser/computer settings.