Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox no longer displays my saved logins/passwords. No settings have been changed, the articles on settings do not help, my settings are correct. how do i get

  • 4 replies
  • 1 has this problem
  • 12 views
  • Last reply by FredMcD

more options

My settings are fine. They are as they were. Firefox has simply dropped all my saved logins/passwords since I last used it approx 36 hours ago.

Don't link your support articles on settings, I've been through them and they provide no answers.

How do I either rioll back whatever Firefox has done in the last few days, or recover my logins/passwords?

My settings are fine. They are as they were. Firefox has simply dropped all my saved logins/passwords since I last used it approx 36 hours ago. Don't link your support articles on settings, I've been through them and they provide no answers. How do I either rioll back whatever Firefox has done in the last few days, or recover my logins/passwords?

All Replies (4)

more options

Did anything happen in the last few days? Are you using any password add-ons or programs?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

more options

Thanks for your reply.

The only thing that has happened is firefox on/of, machine on/off.

I don't use a password manager. Although now I wish I did.

I used the refresh command from another post, that did nothing.

I will try safe mode and report back.

more options

Starting in safe mode has not fixed the problem.

more options