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After installing the latest Firefox version I can no longer login to online banking. How can I fix this?

Posted

Secure Connection Failed

The connection to banking3.anz.com was interrupted while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites.

I am now getting the above message and would very much like to know why this is occurring and how I can fix the problem. I can log onto my ANZ acct using my phone so the problem is at my end?

Appreciate your assistance.

Secure Connection Failed The connection to banking3.anz.com was interrupted while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Learn more… Report errors like this to help Mozilla identify and block malicious sites. I am now getting the above message and would very much like to know why this is occurring and how I can fix the problem. I can log onto my ANZ acct using my phone so the problem is at my end? Appreciate your assistance.
WestEnd 60 solutions 5387 answers

Tried that same link on Chrome and same login problem. So this would mean that is a site problem.

Tried that same link on Chrome and same login problem. So this would mean that is a site problem.
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Helpful Reply

What is the link to the sites main page? Have you tried entering the site from there?

What is the link to the sites main page? Have you tried entering the site from there?

Question owner

https://www.anz.com.au/personal/

Question owner

Sorry, meant to add that I have tried to login from that page. The thing is that I can't login using my laptop but I can login using the app on my android mobile phone.

Sorry, meant to add that I have tried to login from that page. The thing is that I can't login using my laptop but I can login using the app on my android mobile phone.
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

I got to the login page with no problem. https://www.anz.com/INETBANK/bankmain.asp

I got to the login page with no problem. https://www.anz.com/INETBANK/bankmain.asp
cor-el
  • Top 10 Contributor
  • Moderator
17588 solutions 159104 answers

Do you use a bookmark or are you starting with the main (home) page of this website?

If you use a bookmark then navigate to the web page starting with the main page or the sign in page in case there is a problem with this bookmark.

Do you use a bookmark or are you starting with the main (home) page of this website? If you use a bookmark then navigate to the web page starting with the main page or the sign in page in case there is a problem with this bookmark.

Question owner

I normally use a bookmark but have also tried a couple of times going directly through the banking website. I can get to the login page - https://www.anz.com/INETBANK/bankmain.asp -, but as soon as I type in my registration code and password I get the following message

The connection to banking3.anz.com was interrupted while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I contacted the bank yesterday and was told there is no issue at their end as no one else has complained. Also the fact that I can access my account via my phone confirms this. I even thought that perhaps Windows Defender might be the issue so turned that off but again, this had no positive effect.

Grateful for any assistance you can provide.

I normally use a bookmark but have also tried a couple of times going directly through the banking website. I can get to the login page - https://www.anz.com/INETBANK/bankmain.asp -, but as soon as I type in my registration code and password I get the following message ''The connection to banking3.anz.com was interrupted while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. '' I contacted the bank yesterday and was told there is no issue at their end as no one else has complained. Also the fact that I can access my account via my phone confirms this. I even thought that perhaps Windows Defender might be the issue so turned that off but again, this had no positive effect. Grateful for any assistance you can provide.
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ---------------------- Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
cor-el
  • Top 10 Contributor
  • Moderator
17588 solutions 159104 answers

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

Question owner

Just opening Firefox in Safe mode didn't alter anything. However, rebooting the whole computer in Safe mode with Network support, did result in my being able to access my bank account. Question now is, why? And, what do I need to do to have my "normal" screen appearance back but not loose access to my bank again...???

Just opening Firefox in Safe mode didn't alter anything. However, rebooting the whole computer in Safe mode with Network support, did result in my being able to access my bank account. Question now is, why? And, what do I need to do to have my "normal" screen appearance back but not loose access to my bank again...???
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

As a test, disable your protection programs. Is the problem still there?

As a test, disable your protection programs. Is the problem still there?

Question owner

Not sure what you mean. I am now able to access my account in this current safe mode. At the moment I am receiving a warning (bottom right hand corner of my screen) that Windows Security Center is not in service. Should I now reboot in normal mode again?

Not sure what you mean. I am now able to access my account in this current safe mode. At the moment I am receiving a warning (bottom right hand corner of my screen) that Windows Security Center is not in service. Should I now reboot in normal mode again?
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Yes, reboot. I just wanted you to see if the problem is still there.

What are your protection programs? Windows Security Center, Norton, Avast . . . . .

If you are not sure, ask for help.

Yes, reboot. I just wanted you to see if the problem is still there. What are your protection programs? Windows Security Center, Norton, Avast . . . . . If you are not sure, ask for help.

Question owner

Bitdefender antivirus - free edition (1.0.11.7 last updated 28-2-18) + Windows Firewall

Have rebooted (a couple of times) and switched both the above off, then tried logging into my bank acct again but no success. Then tried turning just Firewall off, followed by only Bitdefender but sadly still no success.

FYI - have Windows 7

Bitdefender antivirus - free edition (1.0.11.7 last updated 28-2-18) + Windows Firewall Have rebooted (a couple of times) and switched both the above off, then tried logging into my bank acct again but no success. Then tried turning just Firewall off, followed by only Bitdefender but sadly still no success. FYI - have Windows 7

Modified by EmmyS

FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

I called for more help. This is getting a bit out of my comfort zone.

I called for more help. This is getting a bit out of my comfort zone.