Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This is more trouble that having to go to your home page to click on the envelope; when I click on my mail icon arequest for my password come up and it only rec

more options

This is more trouble that having to go to your home page to click on the envelope. When I click on my mail icon on my desktop, a request for my password come up and it only recognizes my i-phone. Once I put in the "key" it doesn't help me use my desktop like it did for years. The only way I can access my mail on my desktop is click on Foxfire which goes to the Yahoo home page and then click on the envelope. Why did this change and can I ever use my desktop "inbox" icon again?

This is more trouble that having to go to your home page to click on the envelope. When I click on my mail icon on my desktop, a request for my password come up and it only recognizes my i-phone. Once I put in the "key" it doesn't help me use my desktop like it did for years. The only way I can access my mail on my desktop is click on Foxfire which goes to the Yahoo home page and then click on the envelope. Why did this change and can I ever use my desktop "inbox" icon again?

All Replies (3)

more options

How old is your desktop shortcut? Yahoo might have changed the address to your Inbox since that time. Try creating a new one:

After you successfully load your inbox, resize the Firefox window so you can see a blank area of your desktop and "drag" the padlock icon from the left end of the address bar out to the desktop and drop it there. That should drop a shortcut to the page on your desktop, and hopefully that one will work better for you.

Success?

more options

I did that and when I clicked on the icon the same screen came up sending me the key to my cell phone, but not my desktop. The icon says, Yahoo-login.webloc.....does that help?

Modified by obigham1

more options

Sorry, as a Windows person, I don't know why that doesn't work on Mac.