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Firefox does not display page correctly

ronfilipek
ronfilipek
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When I go to this page: https://www.ooma.com/voip/ooma-free-home-phone-service/?purchase_code=JAN&om_phone=877-621-4507 and scroll down to the FAQS, firefox does not open the answers when clicking on an item. When using Chrome, the answer to that particular FAQ opens (see attached). I am using windows 10 and the most recent version of firefox.

When I go to this page: https://www.ooma.com/voip/ooma-free-home-phone-service/?purchase_code=JAN&om_phone=877-621-4507 and scroll down to the FAQS, firefox does not open the answers when clicking on an item. When using Chrome, the answer to that particular FAQ opens (see attached). I am using windows 10 and the most recent version of firefox.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi ronfilipek, are you using any features or add-ons that block content in web pages? When I visit your link in a private window with Tracking Protection enabled, the FAQs do not open -- you can see the shield indicating that some content is blocked (screenshot attached). The FAQs seem to use some components from the server of marketing company Marketo, which is on the Tracking Protection block list. In order for those to operate normally, I have to click the shield and make an exception.

About this feature: What happened to Tracking Protection?

If you use content blocking extensions, check their toolbar buttons to see whether you need to make an exception there.