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Gmail, and Gmail only, complains that FF 53, 56 are not up-to-date browsers and will only show Basic HTML for Gmail.

  • 3 replies
  • 5 have this problem
  • 49 views
  • Last reply by cor-el

drduncan
drduncan
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Beginning with some Firefox 5x version (52 or 53?) and now on 56 on Windows 7, I cannot Gmail to display correctly. It says that I need an u-to-date browser and reverts to the basic HTML version, which lacks features I depend upon. Gmail works fine in IE and Opera. So I know it is a Firefox problem. Even if I click the button to get an up-to-date browse and install FF 56r, I still get this problem. What can I do? Thanks.

Beginning with some Firefox 5x version (52 or 53?) and now on 56 on Windows 7, I cannot Gmail to display correctly. It says that I need an u-to-date browser and reverts to the basic HTML version, which lacks features I depend upon. Gmail works fine in IE and Opera. So I know it is a Firefox problem. Even if I click the button to get an up-to-date browse and install FF 56r, I still get this problem. What can I do? Thanks.

All Replies (3)

guigs
guigs
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Hi drduncan, Thank you very much for your question. I understand that Gmail, when visited in Firefox, gives the html version of Firefox.

This does not happen for me. When my email loads, I see 'Loading Standard Version' and a link to the HTML version.

In order to change it back, I would recommend clearing the cache. Clear your cache without clearing your browsing history or deleting the cookies for gmail.com

Did that help?

drduncan
drduncan Question owner
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Thanks. Unfortunately, that did not help. Any other suggestions? Thanks.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window