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New Firefox 55.? (Can't get help/about to display either!) Locked Up - Useless!

A_Phoenix
A_Phoenix
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Naturally, this happens when I need the browser the most! This update to version 55.x has crippled my browser. I can't get it to do hardly anything! Why do these untested updates get released to us unsuspecting end users? Why can't someone with a little more experience oversee things? It is just uncalled for, releasing such a poorly tested version on all of us who have supported this browser from the begining! This is now costing me both time and money! Why????! I'm using the 32 bit version of Firefox on a 64 bit machine running Windows 10, 64 bit, which also just updated today (without my permission also!).

Naturally, this happens when I need the browser the most! This update to version 55.x has crippled my browser. I can't get it to do hardly anything! Why do these untested updates get released to us unsuspecting end users? Why can't someone with a little more experience oversee things? It is just uncalled for, releasing such a poorly tested version on all of us who have supported this browser from the begining! This is now costing me both time and money! Why????! I'm using the 32 bit version of Firefox on a 64 bit machine running Windows 10, 64 bit, which also just updated today (without my permission also!).

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Every release of Firefox goes through a three month development and test cycle (moving through Nightly and Beta phases), but the number of testers is too small to represent all users, so surprises are always found.

Will Firefox run reasonably in its Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement? (More info: Diagnose Firefox issues using Troubleshoot Mode)