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Can receive and send e-mails, but can't print them. E-mails from Mozilla not received.

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  • Last reply by Matt

recorder
recorder
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I can send e-mails and receive them, just cannot print them off. It goes to preparing to print and an hour later it is still thinking about it. I can print okay from ordinary pages I've Googled, so the printer is fine. I've turned off and on again - it made no difference.

When I first tried to contact Mozilla, the user name and password I thought I had didn't work, so I ticked the box for forgotten user name, and later for forgotten password. Both times Mozilla put up a message saying 'Conformation e-mail sent successfully.' I received neither. It was only by chance that I found this support group.

Matt asked if I could print from a notepad, but I don't have one.

Admittedly, I don't have to print e-mails every day, but last week it worked, and the day after the update it didn't.

I can send e-mails and receive them, just cannot print them off. It goes to preparing to print and an hour later it is still thinking about it. I can print okay from ordinary pages I've Googled, so the printer is fine. I've turned off and on again - it made no difference. When I first tried to contact Mozilla, the user name and password I thought I had didn't work, so I ticked the box for forgotten user name, and later for forgotten password. Both times Mozilla put up a message saying 'Conformation e-mail sent successfully.' I received neither. It was only by chance that I found this support group. Matt asked if I could print from a notepad, but I don't have one. Admittedly, I don't have to print e-mails every day, but last week it worked, and the day after the update it didn't.

All Replies (1)

Matt
Matt
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I am going to lock this thread, please continue here https://support.mozilla.org/en-US/questions/1160845

That is your original thread. If you click answer did not help in the email it will take you back to the tread that the answer was posted on.

ohh and you do have a notepad.

Press the windows key and R type notepad and press enter.