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not so much a question but a recent security issue which is a false positive

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

arrauko
arrauko
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I have the most recent version of firefox, yesterday i installed a security update advised by firefox, since installing this update i am no longer able to search google... my provider is virgin media, my homepage is set to google, when i try to search either on the page, the address bar or the search bar i get bounced to a page by my provider, screenshot attatched, this did not happen until i installed the security update and doesnt happen with any other browser or firefox mobile. i can visit direct urls i type but cannot use any search engines with firefox, therer seems to be a conflict between your security update and virgin media websafe filters, i have also advised my isp of this issue i hope it can be resolved as firefox is my main browser on all devices so use it to sync between them i am running windows 7 professional 32bit on the device i suffer the issue

I have the most recent version of firefox, yesterday i installed a security update advised by firefox, since installing this update i am no longer able to search google... my provider is virgin media, my homepage is set to google, when i try to search either on the page, the address bar or the search bar i get bounced to a page by my provider, screenshot attatched, this did not happen until i installed the security update and doesnt happen with any other browser or firefox mobile. i can visit direct urls i type but cannot use any search engines with firefox, therer seems to be a conflict between your security update and virgin media websafe filters, i have also advised my isp of this issue i hope it can be resolved as firefox is my main browser on all devices so use it to sync between them i am running windows 7 professional 32bit on the device i suffer the issue

All Replies (4)

FredMcD
FredMcD
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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Happy112
Happy112
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arrauko said

I have the most recent version of firefox, yesterday i installed a security update advised by firefox.

What did this advice look like   ? You don't have Firefox set to automatically update   ?

FredMcD
FredMcD
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You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

FredMcD
FredMcD
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. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF THE PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Anytime you want or need to check for upgrades, go to the website of the True Owner of the program in question. For example, to check out Firefox, go to https://www.mozilla.org {web link}

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

For almost a year, an epidemic of Fake Update Notices have been popping up all over the place. https://support.mozilla.org/en-US/kb/forum-response-i-found-fake-firefox-update