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can a mozilla account be accidentally replaced?

  • 2 replies
  • 3 have this problem
  • 7 views
  • Last reply by FredMcD

snyder9812
snyder9812
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okay in jan 2016 i made a mozilla act so save my MANY book marks across all my devices it worked through all new devices and old. today i discovered my laptop needed to be reset so i had to re download mozilla and when i went to sign in i typed in my standard email and password and hit enter without looking really when i hit enter the wheel was spinning and i had typed in to create a new account i quickly hit sign in to account but before that could load i got click to confirm sign in...... now i know its the same email and such but...........everything is GONE which is panicking me i didnt think about backing up my book marks which i use to do regularly but my life is crazy atm and i just need my bookmarks basically my mozilla back to how it was prior to reset..please help

okay in jan 2016 i made a mozilla act so save my MANY book marks across all my devices it worked through all new devices and old. today i discovered my laptop needed to be reset so i had to re download mozilla and when i went to sign in i typed in my standard email and password and hit enter without looking really when i hit enter the wheel was spinning and i had typed in to create a new account i quickly hit sign in to account but before that could load i got click to confirm sign in...... now i know its the same email and such but...........everything is GONE which is panicking me i didnt think about backing up my book marks which i use to do regularly but my life is crazy atm and i just need my bookmarks basically my mozilla back to how it was prior to reset..please help

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

FredMcD
FredMcD
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These add-ons can be a great help by backing up and restoring Firefox

https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)

FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE

Import/Export extension preferences