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can a mozilla account be accidentally replaced?

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okay in jan 2016 i made a mozilla act so save my MANY book marks across all my devices it worked through all new devices and old. today i discovered my laptop needed to be reset so i had to re download mozilla and when i went to sign in i typed in my standard email and password and hit enter without looking really when i hit enter the wheel was spinning and i had typed in to create a new account i quickly hit sign in to account but before that could load i got click to confirm sign in...... now i know its the same email and such but...........everything is GONE which is panicking me i didnt think about backing up my book marks which i use to do regularly but my life is crazy atm and i just need my bookmarks basically my mozilla back to how it was prior to reset..please help

okay in jan 2016 i made a mozilla act so save my MANY book marks across all my devices it worked through all new devices and old. today i discovered my laptop needed to be reset so i had to re download mozilla and when i went to sign in i typed in my standard email and password and hit enter without looking really when i hit enter the wheel was spinning and i had typed in to create a new account i quickly hit sign in to account but before that could load i got click to confirm sign in...... now i know its the same email and such but...........everything is GONE which is panicking me i didnt think about backing up my book marks which i use to do regularly but my life is crazy atm and i just need my bookmarks basically my mozilla back to how it was prior to reset..please help

Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0

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Seburo
  • Top 10 Contributor
  • Moderator
781 solutions 5709 answers

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Hi Thank you for your question about the Firefox Sync service. It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service. If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this [[Recover lost or missing Bookmarks| article]]. If you have a copy of your data on a mobile version of Firefox, please follow these [[How do I set up Sync on my computer?#w_connect-additional-devices-to-sync | instructions]] to connect it to Firefox Sync to copy your data.
FredMcD
  • Top 10 Contributor
4248 solutions 59423 answers

These add-ons can be a great help by backing up and restoring Firefox

https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)

FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE

Import/Export extension preferences

These add-ons can be a great help by backing up and restoring Firefox https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension) FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose. https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE Import/Export extension preferences