X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

I upgraded my real player and now I can't get into farmville 2 on facebook.

I upgraded my real player and now I can't get into farmville 2 on facebook.

Additional System Details

Installed Plug-ins

  • Google Update
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealTimes Download Plugin
  • Shockwave Flash 23.0 r0

Application

  • Firefox 50.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.0.1/WINNT/en-US/

Extensions

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Webroot Filtering Extension 1.2.0.64 (webrootsecure@webroot.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 520
  • adapterDescription2:
  • adapterDeviceID: 0x1916
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 380817aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.351
  • driverDate: 10-7-2016
  • driverDate2:
  • driverVersion: 21.20.16.4534
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D11 API
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
FredMcD
  • Top 10 Contributor
4341 solutions 61058 answers

What happens when you try? Any error messages?


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
What happens when you try? Any error messages? ---------------- In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]

Question owner

Submitted Crash Reports Report ID Date Submitted bp-16201882-6186-42dd-b4bc-ba6e52161202 12/2/2016 1:31 PM bp-96b8f364-444e-4fca-89e4-c5b2c2161202 12/1/2016 7:43 AM bp-55b5db3b-2d31-41cd-9266-897aa2161201 12/1/2016 7:43 AM bp-a7a9cb35-89da-48b5-8580-99a032161130 11/30/2016 1:48 PM bp-be0f3eb7-b6af-4265-aeb2-db5032161202 11/30/2016 1:21 PM bp-972d222f-d7eb-4522-b92b-393752161202 11/29/2016 6:19 AM bp-81fd8260-0410-4acb-970a-7e21f2161202 11/29/2016 6:19 AM bp-812efdf3-ed30-48f5-9997-bc39c2161202 11/28/2016 2:42 PM bp-49221b0b-ad7c-4678-8b4a-43c4b2161128 11/28/2016 1:08 PM bp-99b001e8-09e1-4336-913f-038642161202 11/28/2016 12:56 PM bp-9d189ade-251f-4547-af39-877382161202 11/28/2016 12:56 PM

Submitted Crash Reports Report ID Date Submitted bp-16201882-6186-42dd-b4bc-ba6e52161202 12/2/2016 1:31 PM bp-96b8f364-444e-4fca-89e4-c5b2c2161202 12/1/2016 7:43 AM bp-55b5db3b-2d31-41cd-9266-897aa2161201 12/1/2016 7:43 AM bp-a7a9cb35-89da-48b5-8580-99a032161130 11/30/2016 1:48 PM bp-be0f3eb7-b6af-4265-aeb2-db5032161202 11/30/2016 1:21 PM bp-972d222f-d7eb-4522-b92b-393752161202 11/29/2016 6:19 AM bp-81fd8260-0410-4acb-970a-7e21f2161202 11/29/2016 6:19 AM bp-812efdf3-ed30-48f5-9997-bc39c2161202 11/28/2016 2:42 PM bp-49221b0b-ad7c-4678-8b4a-43c4b2161128 11/28/2016 1:08 PM bp-99b001e8-09e1-4336-913f-038642161202 11/28/2016 12:56 PM bp-9d189ade-251f-4547-af39-877382161202 11/28/2016 12:56 PM
FredMcD
  • Top 10 Contributor
4341 solutions 61058 answers

Product Firefox Release Channel release Version 50.0.2 Build ID 20161129173726 OS Windows 10 OS Version 10.0.14393

bp-16201882-6186-42dd-b4bc-ba6e52161202

Signature: ntdll.dll@0x2a7e8

Process Type plugin Shockwave Flash Version: 23.0.0.207

combase.dll = Microsoft

user32.dll = Windows User API

ntdll.dll = Microsoft ++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 50.0.1 Build ID 20161123182536 OS Windows 10 OS Version 10.0.14393

bp-96b8f364-444e-4fca-89e4-c5b2c2161202

Signature: user32.dll@0xe5ab

Process Type plugin Shockwave Flash Version: 23.0.0.207

Flagged programs same as above ++++++++++++++++++++++++++++++++++++++++ bp-55b5db3b-2d31-41cd-9266-897aa2161201

Signature: mozilla::plugins::PluginScriptableObjectParent::`scalar deleting destructor

WRusr.dll = Webroot SecureAnywhere

KERNELBASE.dll = Microsoft

combase.dll = Microsoft

user32.dll = Windows User API

ntdll.dll = Microsoft

igd10iumd32.dll = NVIDIA D3D shim drivers = NVIDIA Corporation

This is for Sumo's Related Bugs 1276555 NEW --- Crash in mozilla::plugins::PluginScriptableObjectParent::`scalar deleting destructor

Product Firefox Release Channel release Version 50.0.2 Build ID 20161129173726 OS Windows 10 OS Version 10.0.14393 bp-16201882-6186-42dd-b4bc-ba6e52161202 Signature: ntdll.dll@0x2a7e8 Process Type plugin Shockwave Flash Version: 23.0.0.207 combase.dll = Microsoft user32.dll = Windows User API ntdll.dll = Microsoft ++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 50.0.1 Build ID 20161123182536 OS Windows 10 OS Version 10.0.14393 bp-96b8f364-444e-4fca-89e4-c5b2c2161202 Signature: user32.dll@0xe5ab Process Type plugin Shockwave Flash Version: 23.0.0.207 Flagged programs same as above ++++++++++++++++++++++++++++++++++++++++ bp-55b5db3b-2d31-41cd-9266-897aa2161201 '''Signature:''' mozilla::plugins::PluginScriptableObjectParent::`scalar deleting destructor'' WRusr.dll = Webroot SecureAnywhere KERNELBASE.dll = Microsoft combase.dll = Microsoft user32.dll = Windows User API ntdll.dll = Microsoft igd10iumd32.dll = NVIDIA D3D shim drivers = NVIDIA Corporation This is for Sumo's Related Bugs 1276555 NEW --- Crash in mozilla::plugins::PluginScriptableObjectParent::`scalar deleting destructor''
FredMcD
  • Top 10 Contributor
4341 solutions 61058 answers

Make sure that Webroot is fully updated


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Make sure that Webroot is fully updated -------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

This didn't solve the problem.

This didn't solve the problem.
FredMcD
  • Top 10 Contributor
4341 solutions 61058 answers

tkswildkat said

I upgraded my real player

Are you sure the program is running properly?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Be sure to post any new crash reports, if any.

''tkswildkat [[#question-1148765|said]]'' <blockquote> I upgraded my real player </blockquote> Are you sure the program is running properly? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? -------------------- Be sure to post any new crash reports, if any.

Question owner

I started it in safe mode and the problem is still there.

I started it in safe mode and the problem is still there.
FredMcD
  • Top 10 Contributor
4341 solutions 61058 answers

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

A post was flagged as '''Solved Problem.''' Please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the '''Undo''' link to its right. ------------------ Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''