Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do connect to my wi-fi?

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

rb1949
rb1949
more options

I am unable to connect to the internet through my Wi-fi. Every site I try to visit gives me the following error: SEC_ERROR_UNKNOWN_ISSUER When I try to sign into, sync my info or create my account with Mozilla I get a page saying I am not connected the internet. I have tried to resolve the problem in the advanced area and have had no luck. Please help me. Thanks Rita

I am unable to connect to the internet through my Wi-fi. Every site I try to visit gives me the following error: SEC_ERROR_UNKNOWN_ISSUER When I try to sign into, sync my info or create my account with Mozilla I get a page saying I am not connected the internet. I have tried to resolve the problem in the advanced area and have had no luck. Please help me. Thanks Rita

All Replies (1)

FredMcD
FredMcD
more options

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.

https://support.mozilla.org/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER

In case you're using ESET security software, please try to disable and re-enable SSL/TLS protocol filtering or generally disable the interception of secure connections as described in ESET’s support article: http://support.eset.com/kb3126/