X
Tap here to go to the mobile version of the site.

Support Forum

no files in the download menu will open

Posted

. if i click them the menu goes away, so of course i cant try double clicking either. i need flash player and the runescape client most, but i cant find a way to get this to work. im on an old computer but i believe i have the newest version of firefox: version 47.0.1

. if i click them the menu goes away, so of course i cant try double clicking either. i need flash player and the runescape client most, but i cant find a way to get this to work. im on an old computer but i believe i have the newest version of firefox: version 47.0.1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 47.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:47.0) Gecko/20100101 Firefox/47.0
  • Support URL: https://support.mozilla.org/1/firefox/47.0.1/WINNT/en-US/

Extensions

  • AdBlocker Ultimate 2.23 (adblockultimate@adblockultimate.net)
  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • Microsoft .NET Framework Assistant 1.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 2600 XT
  • adapterDescription2:
  • adapterDeviceID: 0x9588
  • adapterDeviceID2:
  • adapterDrivers: atiumdag atiumdva atitmmxx
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 25421028
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'9.6']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 7-31-2007
  • driverDate2:
  • driverVersion: 8.402.0.0
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 2
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4399 solutions 61750 answers

In the download manager, right click and select Open File Location.

In the download manager, right click and select''' Open File Location.'''

Question owner

Ive tried that multiple times with multiple different downloads, if i get the file up it doesnt let me do anything with it, when i double click or right click > open nothing ever happens

Ive tried that multiple times with multiple different downloads, if i get the file up it doesnt let me do anything with it, when i double click or right click > open nothing ever happens
FredMcD
  • Top 10 Contributor
4399 solutions 61750 answers

Did the download finish? Were there any error messages? Is this with all files, many, some? What site(s) are you downloading from?


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Did the download finish? Were there any error messages? Is this with all files, many, some? What site(s) are you downloading from? ----------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

Safe mode didnt change anything

I dont get any error messages. Looks like its downloading one firefox but then i think i have to finish downloading or open it in its folder which i cant?

I dont think any downloads have worked so far.

Im mostly trying to get a client for runescape.com and Adobe flash player

Safe mode didnt change anything I dont get any error messages. Looks like its downloading one firefox but then i think i have to finish downloading or open it in its folder which i cant? I dont think any downloads have worked so far. Im mostly trying to get a client for runescape.com and Adobe flash player

Question owner

On firefox*

On firefox*
cor-el
  • Top 10 Contributor
  • Moderator
17882 solutions 161785 answers

Do you see the files in the specified download location or possibly in the temp folder if you check that in Windows Explorer?

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Do you see the files in the specified download location or possibly in the temp folder if you check that in Windows Explorer? It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.
FredMcD
  • Top 10 Contributor
4399 solutions 61750 answers
'''http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files'''

Question owner

Yeah thats the same place the downloads manager sends me to. The files are there but i cant open them

I have vipre, ive had it turned off for a few days now so it wouldnt interfere with this

Yeah thats the same place the downloads manager sends me to. The files are there but i cant open them I have vipre, ive had it turned off for a few days now so it wouldnt interfere with this
jscher2000
  • Top 10 Contributor
8966 solutions 73474 answers

It's odd that Windows acts like you did nothing when you launch the downloaded files, but it allows you to run already installed programs.

Could the Windows Installer be damaged? You can try the System File Checker tool: https://support.microsoft.com/en-us/kb/929833

It's odd that Windows acts like you did nothing when you launch the downloaded files, but it allows you to run already installed programs. Could the Windows Installer be damaged? You can try the System File Checker tool: https://support.microsoft.com/en-us/kb/929833

Question owner

The only files that apparently arent working are some for printing and for windows sidebar

The only files that apparently arent working are some for printing and for windows sidebar
jscher2000
  • Top 10 Contributor
8966 solutions 73474 answers

Is there any pattern related to the file extensions, such as EXE or MSI or ZIP?

Is there any pattern related to the file extensions, such as EXE or MSI or ZIP?