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I can't log on. I've reset my password three times.

  • 2 replies
  • 5 have this problem
  • 6 views
  • Last reply by cor-el

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My username is and my password is written down, so I know it is correct. But I can't log on. I've tried three times to correct the password. I received three emails to fix it. But it doesn't.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

My username is and my password is written down, so I know it is correct. But I can't log on. I've tried three times to correct the password. I received three emails to fix it. But it doesn't. ''[Personal information removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''

Modified by Chris Ilias

All Replies (2)

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Any username/password issues should be posted here with password in the heading; https://support.mozilla.org/en-US/forums/contributors

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To what website are you trying to log in?

Since you manage to post at this forum, it doesn't sound that you have a problem with your SUMO forum account because otherwise you couldn't have posted this question.

Is this an issue with Sync?