hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Application Basics

Name: Firefox Version: 43.0.4 Build ID: 20160105164030 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/3 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days

Report ID: bp-106b32e5-752b-4bf9-a4a4-9122c2160115 Submitted: 29 minutes ago

All Crash Reports

Extensions

Name: Gmail Notifier (restartless) Version: 0.6.1.1 Enabled: true ID: jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack

Name: Kaspersky Protection Version: 4.6.2.23.1 Enabled: true ID: light_plugin_D772DC8D6FAF43A29B25C4EBAA5AD1DE@kaspersky.com

Name: MinimizeToTray revived (MinTrayR) Version: 1.1.2.1-signed Enabled: true ID: mintrayr@tn123.ath.cx

Name: YouTube Auto Replay Version: 3.3.1-signed Enabled: true ID: YouTubeAutoReplay@arikv.com

Graphics

Adapter Description: Intel(R) HD Graphics P4600 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x041a Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 9-29-2014 Driver Version: 10.18.10.3960 GPU #2 Active: false GPU Accelerated Windows: 3/3 Direct3D 11 (OMTC) Subsys ID: 1905103c Supports Hardware H264 Decoding: Yes Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics P4600 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160105164030 browser.startup.homepage_override.buildID: 20160105164030 browser.startup.homepage_override.mstone: 43.0.4 browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 43.0.4 font.internaluseonly.changed: false gfx.color_management.display_profile: C:\Windows\System32\spool\drivers\color\HP_w2338h.icm gfx.color_management.enablev4: true gfx.color_management.mode: 1 gfx.crash-guard.d3d11layers.appVersion: 43.0.4 gfx.crash-guard.d3d11layers.deviceID: 0x041a gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.3960 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x041a gfx.driver-init.driverVersion: 10.18.10.3960 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1446650456 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1451574472 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160105164030 media.gmp-manager.lastCheck: 1452795130 media.hardware-video-decoding.failed: false media.youtube-ua.override.to: 43 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1452621249 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_L'imprimante.print_bgcolor: false print.printer_L'imprimante.print_bgimages: false print.printer_L'imprimante.print_colorspace: print.printer_L'imprimante.print_command: print.printer_L'imprimante.print_downloadfonts: false print.printer_L'imprimante.print_duplex: 1515870810 print.printer_L'imprimante.print_edge_bottom: 0 print.printer_L'imprimante.print_edge_left: 0 print.printer_L'imprimante.print_edge_right: 0 print.printer_L'imprimante.print_edge_top: 0 print.printer_L'imprimante.print_evenpages: true print.printer_L'imprimante.print_footercenter: print.printer_L'imprimante.print_footerleft: &PT print.printer_L'imprimante.print_footerright: &D print.printer_L'imprimante.print_headercenter: print.printer_L'imprimante.print_headerleft: &T print.printer_L'imprimante.print_headerright: &U print.printer_L'imprimante.print_in_color: true print.printer_L'imprimante.print_margin_bottom: 0.5 print.printer_L'imprimante.print_margin_left: 0.5 print.printer_L'imprimante.print_margin_right: 0.5 print.printer_L'imprimante.print_margin_top: 0.5 print.printer_L'imprimante.print_oddpages: true print.printer_L'imprimante.print_orientation: 0 print.printer_L'imprimante.print_page_delay: 50 print.printer_L'imprimante.print_paper_data: 1 print.printer_L'imprimante.print_paper_height: 11.00 print.printer_L'imprimante.print_paper_name: print.printer_L'imprimante.print_paper_size_type: 0 print.printer_L'imprimante.print_paper_size_unit: 0 print.printer_L'imprimante.print_paper_width: 8.50 print.printer_L'imprimante.print_plex_name: print.printer_L'imprimante.print_resolution: 1515870810 print.printer_L'imprimante.print_resolution_name: print.printer_L'imprimante.print_reversed: false print.printer_L'imprimante.print_scaling: 1.00 print.printer_L'imprimante.print_shrink_to_fit: true print.printer_L'imprimante.print_to_file: false print.printer_L'imprimante.print_unwriteable_margin_bottom: 0 print.printer_L'imprimante.print_unwriteable_margin_left: 0 print.printer_L'imprimante.print_unwriteable_margin_right: 0 print.printer_L'imprimante.print_unwriteable_margin_top: 0 print.printer_Send_To_OneNote_2013.print_bgcolor: false print.printer_Send_To_OneNote_2013.print_bgimages: false print.printer_Send_To_OneNote_2013.print_colorspace: print.printer_Send_To_OneNote_2013.print_command: print.printer_Send_To_OneNote_2013.print_downloadfonts: false print.printer_Send_To_OneNote_2013.print_duplex: 1515870810 print.printer_Send_To_OneNote_2013.print_edge_bottom: 0 print.printer_Send_To_OneNote_2013.print_edge_left: 0 print.printer_Send_To_OneNote_2013.print_edge_right: 0 print.printer_Send_To_OneNote_2013.print_edge_top: 0 print.printer_Send_To_OneNote_2013.print_evenpages: true print.printer_Send_To_OneNote_2013.print_footercenter: print.printer_Send_To_OneNote_2013.print_footerleft: &PT print.printer_Send_To_OneNote_2013.print_footerright: &D print.printer_Send_To_OneNote_2013.print_headercenter: print.printer_Send_To_OneNote_2013.print_headerleft: &T print.printer_Send_To_OneNote_2013.print_headerright: &U print.printer_Send_To_OneNote_2013.print_in_color: true print.printer_Send_To_OneNote_2013.print_margin_bottom: 0.5 print.printer_Send_To_OneNote_2013.print_margin_left: 0.5 print.printer_Send_To_OneNote_2013.print_margin_right: 0.5 print.printer_Send_To_OneNote_2013.print_margin_top: 0.5 print.printer_Send_To_OneNote_2013.print_oddpages: true print.printer_Send_To_OneNote_2013.print_orientation: 0 print.printer_Send_To_OneNote_2013.print_page_delay: 50 print.printer_Send_To_OneNote_2013.print_paper_data: 1 print.printer_Send_To_OneNote_2013.print_paper_height: 11.00 print.printer_Send_To_OneNote_2013.print_paper_name: print.printer_Send_To_OneNote_2013.print_paper_size_type: 0 print.printer_Send_To_OneNote_2013.print_paper_size_unit: 0 print.printer_Send_To_OneNote_2013.print_paper_width: 8.50 print.printer_Send_To_OneNote_2013.print_plex_name: print.printer_Send_To_OneNote_2013.print_resolution: 1515870810 print.printer_Send_To_OneNote_2013.print_resolution_name: print.printer_Send_To_OneNote_2013.print_reversed: false print.printer_Send_To_OneNote_2013.print_scaling: 1.00 print.printer_Send_To_OneNote_2013.print_shrink_to_fit: true print.printer_Send_To_OneNote_2013.print_to_file: false print.printer_Send_To_OneNote_2013.print_unwriteable_margin_bottom: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_left: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_right: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1450448955

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10

NSS Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSSMIME Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSSSL Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSUTIL Expected minimum version: 3.20.2 Version in use: 3.20.2

Experimental Features

thanks, please check if there is a new graphics driver available for your system with intel's detection tool at http://www.intel.com/support/detect.htm?iid=dc_iduu or on the device manufacturer's support site.